Official Workshop Service Advisor

Description

Job Summary: We are seeking a Service Advisor to manage customer service, needs assessment, quotation preparation, and spare parts and mobility management within our Manresa team. Key Highlights: 1. Join a leading company in the automotive and mobility sector. 2. Opportunities for professional growth and continuous training. 3. Job stability within an innovative and evolving project. **Description:** ---------------- Yomovo is an integrated mobility services company born from the merger of two leading firms in the automotive sector: Maas and Vallescar. With over 65 years of experience, a multi-brand network of more than 90 sales points across Catalonia, and representation of over 20 vehicle brands, we are a consolidated and growing group committed to innovation and customer satisfaction. Currently, we are seeking to incorporate a SERVICE ADVISOR into our Manresa team. What will your responsibilities be? * In this role, the selected candidate will be responsible for: * Customer service, needs assessment, and offering high-quality, tailored services; informing customers throughout the repair process. * Managing customer history to enable cross-selling of various services (brakes, shock absorbers, timing systems, etc.). * Verifying scheduled appointments for the following day, registering and planning visits via Quiter; rescheduling no-show appointments. * Tracking customers in the ERP system. * Preparing quotations and managing invoices. * Handling incidents and complaints. * Managing leasing contracts. * Assigning repair orders (ROs) to different workshop technicians. * Cash register closing. * Spare parts management (providing product information to customers, placing workshop orders, managing order entries in the system, stock and reference control, warranty management). * Managing mobility options (courtesy vehicles, taxis, etc.). What do we offer? * Employment with a leading company in the automotive and mobility sector. * Permanent contract. * Opportunities for professional growth and continuous training, both internal and brand-specific. * Working hours: 8:00–13:00 and 15:00–18:00. * Job stability. * Competitive remuneration: base salary according to collective agreement \+ variable component based on performance and objectives. If you want to be part of a forward-looking, innovative, and continuously evolving project… we look forward to welcoming you at Yomovo! **Requirements:** --------------- * Prior experience. * Education: Vocational Training Certificate (CFGM/CFGS) in Automotive or equivalent. * Valid driver’s license. * Proficiency in Quiter and official brand training will be considered a plus.