Description
Job Summary:
SOSMATIC is seeking a Helpdesk Technician to support in-house applications of an educational institution, resolve technical incidents, and collaborate with development.
Key Responsibilities:
1. Technical support for applications used by an educational institution
2. Technical incident diagnosis and resolution
3. Collaboration with the development team
At SOSMATIC, we are looking to hire a Helpdesk Technician to provide technical support for in-house applications of an educational institution. The selected candidate will be responsible for resolving technical incidents related to the operation of these applications—not for supporting end users.
Diagnose and resolve technical incidents linked to application functionality. Identify technical errors and collaborate with the development team to correct\-them. Log and track incidents using ticketing tools.
* 1 year of experience. Prior experience in technical support or helpdesk roles.
* Higher Vocational Training Certificate (FP de Grau Superior)
* Spanish (spoken: advanced, written: advanced)
* Catalan (spoken: advanced, written: advanced)
* English (spoken: intermediate, written: intermediate)
* Permanent employment contract
* Full-time position
* Gross monthly salary: 1500