HELPDESK TECHNICIAN

Description

Job Summary: Eurecat is seeking a Helpdesk Technician to provide first-level support, resolve software and hardware incidents, and keep systems up to date. Key Responsibilities: 1. Comprehensive user support for software and hardware 2. Maintenance and updating of operating systems and applications 3. Management of software installations and cybersecurity **EURECAT** ----------- Eurecat is Spain’s second-largest technological center and one of the largest applied research and technology transfer organizations in Southern Europe. It brings together the expertise of over **800 professionals**, generating annual revenues of **€69 million**, and serves approximately **2,000 companies**. Applied R&D, technological services, high-specialization training, technological consultancy, and industrial property valuation and exploitation are among the services Eurecat provides to both large enterprises and SMEs across all sectors. The technological center participates in more than **200 major national and international R&D&i consortium projects** of high strategic value and holds **230 patents and 10 spin-offs**. Eurecat operates eleven centers in Catalonia and has a presence in Madrid, Málaga, and Chile. **Job Description** ---------------------------- Eurecat, the Technological Center of Catalonia, seeks a candidate to join its team as a **HELPDESK TECHNICIAN** at its **Reus** office. **RESPONSIBILITIES** * Provide first-level (microcomputer) support to staff members located at the Tarragona, Reus, Vila-Seca, and Amposta offices, primarily, as well as remote support to other offices (and occasionally on-site support) * Resolve incidents related to company software. * Collect service requests concerning information applications. * Update new software components and prevent software errors. * Provide office application support. * Provide support regarding operating system usage. * Install, reinstall, and renew company computer software. * Perform initial installations of required software on company computers. * Reinstall or install updated versions of used programs. "Clean" systems periodically: remove outdated programs and accumulated unnecessary data. * Keep the operating system and key applications up to date and ensure corresponding security updates are correctly installed. * Report on emerging market developments and conduct testing to propose changes or improvements to company software. * Handle installation and maintenance of cybersecurity software. * Draft "user manuals". * Provide technical support related to hardware. * Assemble new hardware equipment and peripherals, and modify or replace them as needed. **WE OFFER** * Indefinite-term contract * Full-time position + Working hours: Monday to Thursday, 9 a.m. to 6 p.m.; Friday, 8 a.m. to 3 p.m. + Intensive summer schedule * 27 vacation days per year * Hybrid teleworking * Flexible compensation (medical insurance, meal vouchers, public transportation, childcare, car leasing) * Wellness platform **REQUIREMENTS** -------------- **EDUCATION** * Academic qualification: Higher Vocational Training Certificate (CFGS) in Information Technology, Technical Engineering, Engineering, Bachelor’s Degree in Computer Science, or equivalent qualification. **EXPERIENCE AND KNOWLEDGE** * Prior experience performing similar tasks (Microcomputer Technician – Helpdesk) * Proficiency in Microsoft operating systems. * Knowledge of **Office, Linux (Ubuntu), ticketing tools**. * Hardware knowledge. * Knowledge of and experience applying the ITIL methodology. **LANGUAGES** * Catalan and Spanish: advanced level required (minimum C1) * English: intermediate level required (minimum B2) Personal vehicle availability for travel between Eurecat offices. **Position:** Technician **Department:** IT – Systems – SAU **Location:** Reus (Spain) **Contract Type:** Indefinite-term **Working Hours:** Full-time **Sector:** Internet and Technology **Vacancies:** 1 **Discipline:** ICT **Work Modality:** Hybrid