Senior Quality Technician

Description

Job Summary: We are seeking a Senior Quality Technician to ensure compliance with quality standards, manage documentation and incidents, and maintain customer relationships. Key Highlights: 1. Analytical ability to identify root causes and propose solutions. 2. Proficiency in quality methodologies and standards (8D, ISO 9001, IATF 16949). 3. Management of customer complaints and coordination of audits. We are looking for a **Senior Quality Technician** to join our team and ensure proper compliance with quality standards in the production environment. The selected candidate will be responsible for quality documentation management, incident tracking, and customer relations related to quality. **Main Responsibilities:** * Root cause analysis capability: ability to analyze quality incidents or deviations, identify their origin using structured methodologies, and propose effective and sustainable solutions. * Conflict management and negotiation: ability to handle complex situations with customers, suppliers, or internal teams, seeking balanced solutions while maintaining positive professional relationships. * Knowledge of quality tools: proficiency in methodologies such as 8D, 5 Whys, AMFE/FMEA, PPAP, and APQP for problem resolution, failure prevention, and continuous process improvement. * Knowledge of quality standards: understanding and application of standards such as ISO 9001:2015, ISO 14001:2015, and IATF 16949, ensuring compliance with management system requirements. * Knowledge of ERP systems: experience using ERP systems to record, track, and analyze data related to quality and operations. * Audit coordination: organization and follow-up of internal and external audits, ensuring proper preparation of documentation and implementation of resulting corrective actions. * Willingness to travel: flexibility to travel as required for customer meetings, audits, or project follow-ups. * Excellent communication skills: ability to interact clearly and professionally with customers, suppliers, and internal teams. * Customer complaint management: experience in receiving, analyzing, and resolving complaints, coordinating corrective and preventive actions with involved teams. * Experience in quality departments: at least 5 years of experience, preferably in industrial environments with direct customer contact. * Preparation and analysis of quality reports: ability to generate reports, analyze KPIs, and present results supporting decision-making. **Requirements:** * Prior experience in quality departments. * Experience in production or factory environments. * Advanced level of English (mandatory). * Analytical ability, incident resolution capability, and orientation toward continuous improvement. **We Offer:** * Working hours: Monday to Friday, 07:00–15:00. * Immediate start. * Salary negotiable according to experience. Interested candidates should send CV to: ***rrhh@vidurglass.es*** Employment type: Full-time Salary: €30,000.00–€40,000.00 per year Work location: On-site