Description
We are seeking a junior profile to provide user support via telephone assistance and remote resolution of basic incidents.
Responsibilities:
• Receiving and handling user calls.
• Logging and tracking incidents.
• Resolving basic incidents following established procedures.
• Escalating cases when necessary.
• Providing support and guidance to users throughout incident management.
Requirements:
• Advanced or native-level Catalan (mandatory).
• Strong oral communication skills.
• Empathy and user orientation.
• Ability to learn and interest in the technological field.
• Basic proficiency with computer tools.
Prior experience is not required