Customer Service Officer

Description

Job Summary: As an H.Essers team member, you will manage customer service, order processing, shipment tracking, and incident resolution within a family-oriented logistics company. Key Highlights: 1. Family-oriented atmosphere with a good work-life balance 2. Opportunity to learn from mistakes and collaborate in a team 3. Focus on personal and professional development **7500 REASONS TO CHOOSE H.ESSERS** H.Essers is an international and reliable company in the logistics sector, but above all, a family business offering employment and job security since 1928\. Our 7500 employees are ambitious individuals who dare to do business, are ready to seize opportunities, and make a difference every day with simplicity. This enables our company to continuously invest in growth with a positive vision of the future. Our people are our driving force. We take care of their personal and professional development, provide them with modern equipment, and pay attention to work-life balance. Yes, our 7500 colleagues know why they choose H.Essers. WHAT WILL YOU DO? Reporting to the department manager, your responsibilities will include: * Handling customer phone inquiries. * Order entry and management. * Shipment tracking and monitoring from dispatch to goods delivery. * Incident management and resolution throughout the process. * Handling customer complaints. * Management and tracking of out-of-yard pickups. WHAT WE OFFER * At H.Essers, you will find a family-oriented atmosphere with a good work\-life balance and a practical mindset where you can learn from your mistakes. * You will have the opportunity to be part of a team prepared to help you find constructive solutions. * Split-shift schedule from Monday to Friday * Salary according to collective agreement: €24,702.80 gross annual WHAT YOU BRING * Prior experience in customer management and transportation * Understanding of how a transportation company operates * Professional training in Logistics and Transport or Commerce * Good English language skills will be highly valued * Strong communication skills, responsibility, and customer orientation * Residence near the Penedés area