Commercial Telemarketer

Description

Job Summary: You will be responsible for ensuring the best customer experience by managing telephone sales of reconditioned vehicles and offering tailored solutions. Key Responsibilities: 1. Ensure the best customer experience in telephone sales 2. Advise on and resolve questions regarding financing and associated services 3. Customer follow-up and incident management to ensure satisfaction Valencia Full-time Permanent employee **Your Mission** ------------- You will be responsible for ensuring the **best customer experience**, managing the **telephone sales of reconditioned vehicles**. You will accompany customers throughout the entire purchasing process, advising them and offering tailored solutions for financing and associated services.**What Will Your Day-to-Day Look Like?** ---------------------------- * You will assist customers **by phone**, delivering a close, high-quality service. * You will advise customers and resolve any questions that may arise during the purchasing process. * You will inform customers about **financing options, leasing, and associated services**. * You will perform **customer follow-up via CRM**, from first contact through to sale closure. * You will manage **incident resolution** to ensure customer satisfaction. **What Are We Looking For?** ------------------ * Prior experience in **telephone sales, commercial telemarketing, or customer service**. * Proficiency with **CRM systems** and digital tools. * A results-oriented profile with **strong communication and commercial skills**. * Interest in the **automotive sector**, and motivation to grow professionally. **What Do We Offer?** ------------------- * **Competitive salary**: fixed + variable, with a total annual gross package of **€18,000 – €19,000**. * **40-hour weekly schedule**: Monday–Friday in split shifts (9:30–13:30 / 16:30–20:30) and 3 Saturdays per month (10:00–19:00). * **Ongoing training + career development plan**, including biannual performance reviews and potential salary adjustments. * **Exclusive benefits program** for Star/High Potential talent, with additional incentives tied to goals and results. * **Flexible compensation plan (Cobee)**, discounts on Clicars vehicles, access to TheStellantisClub, and payroll advances via Payflow. * **Well-being and work-life balance**: Minimum 21 vacation days, Wellhub, health insurance with favorable terms, group life insurance, and weekly fruit in the office. * **Social and environmental commitment**: Initiatives such as \#KilometrosQueSuman and \#PlasticNeutral, promoting inclusive and sustainable employment. **Who Are We?** ------------------- Clicars, a pioneering Spanish company in the sale of reconditioned cars, was founded in 2016 and achieved €5 million in revenue in its first year. Today, it is established among Spain’s top 1,000 highest-revenue companies, with a team of 600 employees. As a pioneer in Spain’s reconditioned car market, Clicars offers mechanically impeccable and highly reliable reconditioned vehicles, enabling savings of up to 30% compared to new models. In 2017, the company secured a capital agreement with Aramis Group, Europe’s #1 reconditioned car seller. It is the only company in the sector operating two reconditioning plants in Spain (Madrid and Valencia), with an annual reconditioning capacity of 30,000 vehicles. In addition to Madrid, Clicars also operates physical sales points in Zaragoza, Valencia, Alicante, Córdoba, and Málaga. With an average employee age of 36, we are a young and dynamic company that values meritocracy and professional growth. We foster a culture of continuous improvement built on teamwork and respect for our core values—transparency, simplicity, and trust—to build high-performing teams. Learn more at https://www.clicars.com/sobre\-nosotros Neither new nor used—drive reconditioned. *At Clicars, we value diversity and inclusion as essential elements of our culture. We believe a diverse team strengthens us and fosters innovation. We are committed to providing equal opportunities and valuing individual differences, regardless of origin, gender, sexual orientation, age, or religion. Join our team and become part of a community where every person is valued and respected for their uniqueness.*