CONTRACT AGENT

Description

Position Summary: We are seeking recent graduates in tourism or junior professionals who are proactive and eager to learn, to support commercial management, tourism services, and international customer service. Key Highlights: 1. Support in managing relationships with customers and travel agencies. 2. Collaboration in optimizing and commercializing strategic services. 3. Management of international requests and reservations. **Welcome to Grupo Hotusa, The Happiness Industry** Grupo Hotusa is a group of international tourism\-hospitality companies. Since 1977 and with over 5\.000 employees worldwide, we drive the tourism industry through hotel management, distribution, and provision of services and solutions to independent hotels. Currently, we operate 287 owned hotels across 23 countries and partner with over 3\.000 hotels in 89 countries. Within the group, Keytel positions itself as the world’s leading alliance of independent hotels, offering a unique hotel acceleration model that combines strategic consulting and technology to enhance hotel competitiveness without compromising their identity. Meanwhile, Restel operates as a multinational reservation center, marketing over 125,000 hotels worldwide and connecting thousands of customers across the five continents, thereby facilitating global access to a broad hotel portfolio. **Do you want to join The Happiness Industry?** We are looking for recent tourism graduates or junior professionals who are proactive and eager to learn, to join our offices in Chantada (100% on\-site). If you believe that commercial management, tourism services, or international customer service — among other areas — could be your next career step, this opportunity may interest you. Your main responsibilities may include: * Supporting the management and development of relationships with customers and travel agencies, focusing on loyalty and effective incident resolution. * Collaborating in optimizing and commercializing strategic services for independent hotels, negotiating terms and advising on sales strategy. * Handling and managing international requests and reservations, including follow\-up, confirmations, and modifications to deliver high\-quality service. * Working closely with internal teams to ensure smooth communication and achievement of commercial objectives. **What Are We Looking For?** * Recent graduates in Tourism, Business Administration, International Trade, Marketing, or Philology (vocational training programs and undergraduate degrees). * Advanced level of English; additional languages are valued. * Strong communication skills, ability to work in a team, and customer orientation. * Proactive profile with enthusiasm to grow within a dynamic and multicultural environment. * Prior experience (though not mandatory) in travel agencies, hotels, customer service, or reservations is appreciated. **What Do We Offer?** At Keytel, you can become part of a leading company in the travel sector, experiencing continuous growth and global expansion, committed to the ongoing professional development of its team. Additionally, by joining Keytel, you will enjoy the following benefits: * 50% discount on our premium hotels: Enjoy discounts of up to 50% at all our outstanding 4\*/5\* hotels worldwide, and up to 20% for your family members. * The Power Business School Training: 100% free and unlimited access to all trainings (MBA, digital, office software, Skills, etc.) offered by our partner The Power Business School — the #1 online business school in the market, taught by top active professionals in the industry. * Language Training: Access to our language courses, both in\-person and online. * Access to our Employee Club: where you can benefit from various types of discounts and advantages across multiple categories (leisure, technology, sports, fashion, etc.) Enjoy complimentary hotel nights: Through Keytel’s Referral Program, we reward referrals that result in hires. If you refer someone who gets hired