Operations Support Technician

Description

Job Summary: We are seeking an Operations Support Technician to manage FTTH connectivity for business customers, coordinate installations, and resolve incidents. Key Responsibilities: 1. Manage FTTH connectivity services for business customers. 2. Coordinate installations with partner companies. 3. Track installation and service activation requests. Joining **Aire** means becoming part of an agile, innovative technology company. Our purpose is to empower our B2B customers to grow their businesses. **We offer advanced Cloud, telecommunications, UCaaS, cybersecurity, and managed services solutions** for enterprises, with a business model focused on SMEs, corporations, public administrations, and telecom operators in Spain and Portugal. We differentiate ourselves by developing proprietary technological solutions, pursuing excellence and close relationships with our customers. To achieve this, we rely on talent as the driving force behind this project. Therefore, we are looking for an **Operations Support Technician** for Aire’s Operations department. **What will your day-to-day look like?** * Technical management of FTTH connectivity services for business customers. * Technical liaison with customers regarding fiber activation requests and incident resolution. * Coordination of installations and field operations with partner companies. * Tracking of fiber installation and service activation requests. * Coordination with other technical and operations departments. **What are we looking for?** * Basic knowledge of IP networks (routing, NAT, VLAN, VPN). * Basic knowledge of FTTH fiber and connectivity services. * Experience working with business customers. * Ability to coordinate with installation companies and partners. **What can we offer you?** * Permanent contract and full-time employment. * Hybrid work model (**50%**) at our offices in **Elche or Madrid.** * Flexible start time between 8:00 and 9:30 AM. * Working hours Monday–Thursday from 9:00 AM to 6:00 PM, including lunch break; Friday from 8:00 AM to 3:00 PM. * Intensive working schedule during summer months. * 23 working days of annual vacation to disconnect and recharge. * Opportunities for continued technical and professional growth. * With our Learning Fridays, we guarantee dedicated time for training during working hours. * Don’t miss out on our Campus Aire University! Access all available training and review past sessions to accelerate your career in telecommunications and cloud. * Discounts on our products so you can enjoy what we offer. * Access to Club Aire discounts, featuring incredible offers in fashion, travel, entertainment, hospitality, automotive, and electronics — take advantage! * Excellent working atmosphere! At Aire, we firmly believe that diverse and inclusive teams drive innovation, transformation, and better results. Therefore, we promote and guarantee inclusion for all individuals, regardless of gender, age, sexual orientation or identity, culture, disability, or any other personal condition. Our commitment is to build an environment where every person can contribute their talent and grow professionally. ***At Aire, equality unites us; diversity strengthens us.***