Browse
···
Log in / Register
Job Summary: Brico Depôt is seeking a professional to drive commercial operations and ensure an unparalleled omnichannel shopping experience through exceptional customer service and team leadership. Key Highlights: 1. Team like family and constant support 2. Continuous learning and professional/personal development 3. Variety of daily tasks and challenges Do you want to join a team that feels like family, where learning never stops, and you’ll receive direct support from your manager while having the opportunity to make a real difference for our customers? Join Brico Depôt! **What’s it like to work at Brico Depôt?** **We’re a pineapple:** More than just a team, we’re like a family. We always help each other — in good times and in tough ones. Coming to work feels different when you know you have constant support. **You’ll keep learning:** You’ll never stagnate. We’ll ensure you stay up-to-date and provide tools and training (on products, skills, languages) to help you grow — both professionally and personally. **Variety of tasks and challenges:** There’s no room for boredom. From assisting customers to solving diverse challenges, there’s always something new to do. You’ll learn something new every day. **Managers are part of the team:** At Brico Depôt, managers are with you daily, and you can speak to them informally and directly. Your ideas matter here, and you can speak openly. **You’ll make a difference for customers:** You’ll help people with their projects, and when you see how happy they are after your advice, you’ll feel great. **We value your effort:** Your hard work and dedication will be recognized. We care about you feeling valued — not only for your achievements but also for your human and professional contribution. At Brico Depôt, we appreciate the talent and passion each person brings to the team. **You’ll manage your life:** Our schedules are designed so you can enjoy your time outside work. We’ll give you the freedom to manage your responsibilities your way — as long as the work gets done well. **Stability and security:** You’ll enjoy benefits such as private health insurance, on-site physiotherapy, mental wellness support, fresh fruit daily, and Wellhub to help you stay active. **What will be your mission?** At Brico Depôt, your mission lies at the heart of our purpose: making home improvement accessible to everyone. You’ll be the driving force behind our commercial operations — serving as the main point of contact for our customers and supporting the Commercial Manager to ensure success every day. Your role will be to guarantee that every person finds the best solution for their projects or renovations, delivering an unmatched omnichannel shopping experience and directly contributing to their satisfaction and loyalty. **How will you do it?** **1. Exceptional Omnichannel Experience:** You’ll deliver high-quality customer service across all areas of our omnichannel model, providing solutions and achieving high satisfaction standards. **2. Customer Service Strategy:** You’ll promote and develop an effective customer service strategy, identifying each customer’s specific needs to offer personalized advice and foster loyalty. **3. Customer Relationship Support:** You’ll ensure excellent support throughout the sales and post-sales process, resolving any issues related to associated services, quality, warranties, and delivery timelines. **4. Continuous Improvement:** Together with your manager, you’ll review customer satisfaction metrics to implement continuous service improvement initiatives. **5. Incident Management:** You’ll collaborate on managing incidents arising from complaints, ensuring effective and satisfactory resolution for the customer. **6. Team Leadership:** You’ll coordinate the team in daily tasks and supervise performance to ensure goal achievement and optimal store operation. **What will make you succeed at Brico Depôt?** **1. Passion for sales:** If you love selling and making people happy, you’re on the right track. **2. Outstanding communication skills:** Your ability to communicate clearly and effectively will be essential to delivering exceptional customer service. **3. Experience in leadership roles:** Prior experience as a department head in retail or large-scale distribution, demonstrating strong leadership and people management skills. **4. Positivity, energy, and eagerness to collaborate.** If you’re the kind of person who never stands still and is always looking for ways to improve, you’ll fit in perfectly. **5. Proficiency with computers.** If you’re comfortable using Word, Excel, and PowerPoint, everything will be easier. If this sounds like you — and you want to join a family where learning never stops, your manager has your back, and you can help our customers make their homes more beautiful — We’re waiting for you at Brico Depôt! Apply now!
