Insurance Manager

Description

Job Summary: Coordinate and manage claims through ticketing tools, acting as the liaison with external providers and supervising resolution. Key Highlights: 1. Coordination of claims and management of external providers. 2. Supervision and improvement of claims handling and resolution processes. 3. Interdepartmental collaboration for claims resolution. 1\. Job Mission Ensure the management of claims opened by centers and act as the liaison with the external provider managing them. Manage and monitor the claims management ticketing tool. 2\. Main Responsibilities * Coordinate claims opened by centers via the ticketing tool and serve as the liaison with the external provider. * Manage the ticketing tool and the external provider; propose improvements to the tool and ensure their implementation. * Supervise claims handling and resolution, ensuring agile processes and constant communication with all involved parties. * Manage and evaluate claims opened below the deductible. * Coordinate with all company departments to resolve any open claim. * Prepare and monitor key KPIs related to the insurance domain. 3\. Professional Profile * Minimum 2 years of experience in a similar role. * Proficiency in spoken and written English is required; Portuguese, French, and/or Italian are desirable. * University degree or higher vocational qualification. * Highly proactive and committed individual. * Strong communication skills and organizational ability. * Ability to coordinate with various departments. 5\. Company Location * Physical location: Head Office * Functional reporting: Finance Department