Telecommunications Technical Manager We are seeking a Telecommunications Technical Service Manager with 2–3 years of experience working for telecommunications operators: **Key responsibilities include:** Managing contracts with key enterprise clients once fixed and mobile services/solutions have been provisioned. Collaborating with other departments to deliver the solution required by the client. Acting as the direct point of contact with both the client and the telecom operator to ensure the quality of the contracted service, managing and guaranteeing all contractual aspects related to the service. Managing technical service providers (Level 1, Level 2) and monitoring their performance via KPIs and action/improvement plans. Medium-level technical capability to perform analysis and troubleshooting (TS) in the scenarios described above. Ensuring the proper functioning of services within the telecommunications domain. Administering and implementing service improvements. Reporting on KPIs; monitoring and calculating SLAs. Preparing service tracking reports. Controlling service changes, tasks, incidents, problems, and decisions. Analyzing audits to identify service improvements. **Education:** Higher Vocational Training (FP Superior) in Telecommunications, ASIR, Telecommunications Engineering, or equivalent. **Required knowledge:** Extensive knowledge of telecommunications—fixed-line, mobile, cloud, and cybersecurity—with in-depth expertise in at least one of these areas. Strong customer orientation. Leadership in client-facing interactions, especially with key enterprise accounts. Project management skills. Excellent communication skills. Responsibility, autonomy, and commitment. Planning ability, strong work organization, proactivity, and innovation. Ability to resolve unexpected issues effectively. Service management techniques for client accounts. Advanced user-level proficiency with Microsoft Office, particularly Excel and PowerPoint. Familiarity with service management tools (e.g., Oceane, Plazza, Netprofile, Remedy) is desirable. **WHAT WE OFFER:** Permanent contract, hybrid working model with 2 days of remote work per week, shortened workday on Fridays, and equal treatment during summer months. Telecommunications, VoIP, Networks, Networking, Cloud, Cybersecurity, Fixed