* Execution and follow-up of administrative tasks supporting the commercial and technical service functions of the Delegation. * Handling and management of customer calls (quotations, technical service requests, etc.). * Maintenance and updating of the Delegation’s information databases. * Coordination of all necessary aspects to provide high-quality responses to customers, thereby promoting the company’s positive image. * Higher Vocational Training in Administration and Finance or equivalent. * Experience in a similar position, especially in roles related to customer attention and service. * Proficiency in office software tools. * Knowledge and proficiency in tools such as BAAN, CRM, and RPS. * Customer orientation * Achievement orientation * Autonomy / self-confidence * Interpersonal skills