N2 Support Technician

Description

Job Summary: We are seeking an N2 Support Technician to manage incidents, service requests, and monitoring, while collaborating on the continuous improvement of ICT services. Key Highlights: 1. Challenging projects with high-profile clients 2. Professional development 3. Dynamic and innovative environment ### **Description** At **IZERTIS**, we are looking to hire an **N2 Support Technician** for an interesting project in the public sector. Will you join our team? **WHAT ARE WE LOOKING FOR?** **Minimum Qualification:** * Vocational Training Technician (FP) in DAW, DAM, ASIR or equivalent/superior qualification. **Minimum Experience:** * At least 2 years of experience as a systems technician or N2 support technician in ICT environments. * At least 2 years of experience in advanced support, incident analysis, and ticketing tools. **Desirable Experience:** * Communications and systems: servers, data centers (CPD), incident escalation. * Quality and methodologies: ITIL, ISO 20000, continuous improvement. * Technological environments: databases (Oracle/MySQL/PostgreSQL), Windows/Linux, networks, J2EE, .NET, SOAP/XML. * Diagnosis, log analysis, and technical documentation. * Scripting (PowerShell, Bash or Python). * ITIL training. **WHAT WILL YOU DO?** * Incident and request management (N1/N2\): receipt, categorization, resolution, and escalation. * Ticket tracking, communication with users and technical teams. * Identification of widespread incidents and creation of master incidents. * Updating and improving technical and operational documentation. * Review of procedures, metrics, SLAs, and proposals for continuous improvement. * Proactive monitoring using tools such as CHECK\_MK and early detection of critical incidents. * Collaboration with technical areas on supervision and validation tasks. **WHAT DO WE OFFER?** * Challenging projects with high-profile clients * Professional development * A dynamic, innovative, and continuously evolving environment * A collaborative culture where innovation and teamwork are key **WHO ARE WE?** Izertis, with over 29 years of experience, listed on the Spanish Continuous Market (BME) and ranked among the top 1,000 fastest-growing companies across European countries, offers you the opportunity to develop your professional career alongside more than 2,200 employees through its offices across Europe, the Americas, and Africa, and with a presence in over 50 countries where we deliver services and projects via a broad portfolio of solutions. Location**Madrid** Category**Information Technology and Telecommunications** Subcategory**Systems** Sector**Programming, Consulting, and Other IT Activities** Working Hours**Full-time** Work Modality**Hybrid (On-site and Remote Work)** Professional Level**Employee** Department**Information Technology**