LOGISTICS OPERATIONS AND CUSTOMER SERVICE TECHNICIAN

Description

Position Summary: We are seeking a logistics professional for customer service and operations, responsible for managing orders, incidents, and coordinating with suppliers and warehouses. Key Highlights: 1. Proactive customer service and comprehensive management of orders and complaints 2. Logistics coordination with planning, warehouses, and transportation 3. Inventory management and identification of operational improvement opportunities Logistics Department. Primary responsibilities will focus on customer service rather than traffic management. Customer Service: • Daily order tracking from release to delivery. • Management of incidents, complaints, and logistical inquiries (delays, shortages, damages, returns). • Continuous and proactive communication with MDD, Retail, Industrial, and HORECA customers. • Internal coordination to ensure commitment fulfillment. • Escalation of relevant incidents, driving solution identification, and proposing improvements impacting customer service. • Stock review for proactive customer service follow-up. • Monitoring OTIF compliance. Logistics Operations: • Coordination with planning, warehouses (internal and external), and transportation to ensure shipments, acting as the liaison with logistics operators. • Validation of invoices from external warehouses and/or transportation providers. • Management of transportation and logistics operator incidents. • Route planning, delivery creation, and order preparation to optimize transportation usage. • Document management (delivery notes, CMRs, labels, customs documentation (if applicable), archiving, others). • Identification of opportunities and proposals for improvement in transportation and logistics operators. Inventory Management: • Execution of inventory movements, stock control, identification of obsolete item risks, stock counts, and review of logistical master data. • Traceability queries. • Stock control. • Provisioning of external PA warehouses. General: • Support in KPI reporting, audit support, IT/warehouse training and support, Quality, and Commercial departments. Backup Responsibilities: • Transport provider qualification and evaluation. * Minimum 2 years’ experience. Experience in industrial customer service environments. Operational logistics knowledge and inventory management skills. SAP experience (intermediate level) is desirable. Education in Logistics or Traffic Management; alternatively, demonstrable experience in a similar role. * HIGHER VOCATIONAL TRAINING DIPLOMA * Spanish (advanced spoken and written) * Catalan (intermediate spoken and written) * Vehicle availability: private car * Driving license: B * Permanent employment contract * Full-time working hours * Gross monthly salary ranging from '1800' to '2100' * Other relevant information: Working hours: Flexible start time between 8:00 and 10:00. Remote work: 16 hours per week. Work-life balance program