Job Summary: We are seeking a Tax Support Agent to deliver exceptional service by resolving inquiries and ensuring the excellence of our software for customers and tax advisors. Key Responsibilities: 1. Provide direct assistance to customers with tax software. 2. Serve as the point of contact for tax advisors, ensuring efficiency. 3. Support billing and collections management. Let’s Shape the Future Together! **About Us** -------------------- Cegid is the European leader in **cloud-based business management solutions** for the finance sector (treasury, tax, ERP), human resources (payroll, talent management), CPA, retail, and business sectors. In today’s rapidly changing world, Cegid and its **5,000 employees** help our 750,000 customers unlock their potential through innovative, purpose-driven business solutions. **Make more possible** is our mission. It reflects who we are, how and why we do things the way we do them for our customers. Thanks to this, we can affirm that every day we work to shape their future, ours, and that of our customers’ industries—a future we have been defining for years alongside our employees, inventing solutions that transform how people work, for sustainable performance. The office is located in **Santander.** **What Are Your Key Objectives as a Tax Support Agent?** You will be responsible for delivering exceptional support to our customers in the Tax domain. This role is vital to ensure our users can navigate and use our suite of tax software efficiently, and to maintain the excellence and reliability of our software. As a Tax Customer Care Support Agent, you will: * **Customer Support:** Provide direct assistance to customers with inquiries or issues related to our suite of tax software. * **Advisor Support:** Serve as the point of contact to resolve questions from tax advisors and ensure the effectiveness of their services. * **Incident Reporting:** Collect information on errors to continuously improve our software from a technical perspective. * **Accounting Support:** Assist in accurately posting accounting entries in compliance with current regulations. * **Billing and Collections Management:** Support billing and collection processes, ensuring an efficient payment flow. **About You** -------------------- * Vocational training in Administration and Finance, Business Administration and Management (ADE), or related fields. * Experience in Tax Advisory Firms: Prior experience in tax or financial advisory firms is highly valued. * Excellent communication skills are essential, as you will be in constant contact with users. * Proficiency in Excel is mandatory. * Beyond professional skills, we seek talented individuals eager to demonstrate and explore their potential with us. It is your curiosity, teamwork spirit, and commitment that will make the difference. **Skills** --------------- Excel Tax Advisory **Our Commitment** -------------------- At Cegid, the **diversity of our talents** is a strength we value, recruiting based on your **skills** and your **potential** to learn and grow with us. We offer a professional environment where each person can fully flourish and express their uniqueness. Our commitment rests on **three fundamental pillars**: **gender equality**, **inclusion of persons with disabilities**, and representation of **all forms of diversity**. Pascal GUILLEMIN HR Director