Job offer: Instructor for Reception and Administration course We are seeking an instructor specialized in reception, customer service, and administrative management to deliver training aimed at individuals facing social vulnerability or at risk of social exclusion. The course aims to improve participants' employability in reception, customer service, and administrative support roles, equipping them to perform tasks such as greeting visitors, handling telephone and in-person inquiries, document management, scheduling organization, and basic administrative operations. Main responsibilities The selected candidate will be responsible for: * Delivering theoretical and practical training on reception, public service, and basic administrative tasks. * Adapting content to the group's skill level to ensure accessible, inclusive, and employment-oriented learning. * Implementing an active methodology based on hands-on and experiential learning — learning by doing. * Simulating real-world work scenarios: in-person and telephone customer service, visitor reception, appointment management, document registration, and incident resolution. * Teaching basic use of office software, email, digital calendars, and administrative management applications. * Promoting key transversal competencies: communication, organization, responsibility, confidentiality, teamwork, and customer orientation. * Monitoring trainees and conducting continuous assessment of the learning process. * Coordinating with the project’s technical team to ensure achievement of training and labor insertion objectives. Training content The training program includes the following main modules: * Functions and organizational structure of the reception role. * In-person, telephone, and email customer service. * Welcoming, identifying, and guiding visitors. * Professional communication and customer service techniques. * Managing schedules, appointments, meetings, and meeting rooms. * Receiving, registering, classifying, and archiving documentation. * Basic management of correspondence, courier services, and parcel handling. * Preparing simple administrative documents. * Basic use of word processors, spreadsheets, email, and digital storage. * Introduction to administrative management software and databases. * Handling incidents, complaints, and difficult situations. * Data protection, confidentiality, and responsible information handling. * Occupational risk prevention in office and reception environments. * Transversal competencies, equality, and sustainability in the workplace. Methodology A methodological approach is required that is: * Practical and employment-oriented, focused on real job tasks. * Participatory and dynamic, incorporating simulations, practical exercises, role-playing, and group activities. * Adapted to vulnerable groups, accounting for diverse learning paces and needs. * Based on using real tools: computers, telephones, email, digital calendars, administrative documents, and office applications. * Oriented toward developing trainees’ autonomy, confidence, and professional skills. Required profile * Professional experience in reception, administration, customer service, secretarial work, or similar roles. * Teaching experience or training related to delivering vocational employment training. * Valuable experience working with vulnerable groups or in social intervention projects. * Proficiency in office software: word processors, spreadsheets, email, and digital storage. * Basic knowledge of document management, archiving, telephone service, and schedule organization. * Knowledge of data protection, confidentiality, and occupational risk prevention in office settings. * Strong communication skills, ability to motivate and adapt to the group. * Ability to work practically, in an organized and coordinated manner with the technical team. * Social sensitivity and training in equality, with particular value placed on experience in inclusive environments. Position type: Full-time Work location: On-site employment
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
