Level 2 Software Support - Mobility Projects, Hybrid

Description

Job Summary: We are seeking a Level 2 Software Support/Maintenance professional to support technology mobility projects, focusing on incident resolution and preventive/corrective maintenance. Key Highlights: 1. Level 2 Software Support and Maintenance for Mobility Projects 2. Incident Resolution and Preventive/Corrective Maintenance 3. Opportunity for Professional Development and Continuous Learning Level 2 Software Support \- Mobility Projects At CMV Consultores, we are looking for a Level 2 Software Support/Maintenance professional to support technology mobility projects (SDR, ARION, SCAZE, and others). If you are passionate about software, incident resolution, and working in innovative hybrid environments, this is your opportunity to join a dynamic and professional team. Main Responsibilities Install and configure software versions and configuration files. Collaborate with Level 1 team on incident testing and reproduction. **Perform preventive maintenance:** version reviews, data integrity checks, log cleanup, and archiving of old files. **Execute corrective maintenance tasks:** server, instance, and pod restarts; certificate renewals; process and database health checks in APM tools (Zabbix, Dynatrace). Resolve known errors by following technical manuals and knowledge bases. Analyze incidents, categorize them, and escalate to Level 3 in JIRA when necessary. Ensure traceability and effective communication with Level 1 and Level 3 support teams. Propose continuous improvements to team operations and processes. Requirements **Education:** Degree in Computer Engineering or Telecommunications Engineering. Experience with Linux and Windows, Oracle and SQL Server databases. Proficiency in SQL Developer, database administration, and HW/SW system modeling. Experience with ticketing tools (Maximo, Remedy, GMAU) and collaborative suites (JIRA, Confluence, etc.). Basic knowledge of microservices architectures and Kubernetes. Basic Occupational Health and Safety (PRL) training and use of PPE (boots, vest, helmet). Intermediate English proficiency. Benefits / Conditions **Hybrid work model:** 2 days per week onsite (San Fernando, Edificio Japo2\) and the rest remotely. Maximum salary of €33K, depending on qualifications and experience. Dynamic team working on innovative technology projects. Opportunity for professional development and continuous learning. No on-call duties or shift work required. Why Join Us? If you are motivated by solving technical challenges, working with cutting-edge technology, and being part of a collaborative team, this is your opportunity to grow professionally while contributing to high-impact mobility projects. Remedy, Jira, Confluence