SUPPORT AGENT

Description

Job Summary: We are seeking a professional to provide telephone and email support to operator users, with customer management and negotiation skills, within a dynamic and rapidly expanding international company. Key Highlights: 1. Be part of a dynamic company expanding internationally 2. Scale-up environment, awarded as the best startup in Spain 3. Company with high employee satisfaction (HappyIndex®AtWork) **About the Role** * If you come from the Tourism industry * If you have customer management skills * If you are persuasive and possess negotiation abilities * If you wish to join a dynamic company expanding internationally * With a scale-up environment * Awarded as the best startup across all sectors in Spain by the Ministry of Industry in 2016 * Ranked #20 in the Spanish FT1000 2021 ranking (where the Financial Times identifies Europe’s 1000 fastest-growing companies) * Ranked #14 in HappyIndex®AtWork | Spain 2023, measuring employees’ satisfaction with their company and workplace * Operating in over 40 countries * Main responsibilities include telephone and email support to our operator users regarding use of the website, search engines, and system tools **Responsibilities:** * Telephone and email support to our operator users regarding use of the website, search engines, and system tools * Back-office tasks such as website configuration, mapping, and error debugging **Requirements:** * Fluent English, both spoken and written, is mandatory * Additional languages are valued * Comfortable using new technologies and quick to learn * Ability to work effectively in a team * Strong communication and writing skills * Organized and planning-oriented individual **What We Offer:** * Annual distribution of 20% of company profits * Fresh fruit, snacks in the office, and lunch provided Monday through Friday * Positive working environment * Continuous training * Full-time schedule Monday to Friday plus one Saturday per month (compensated with a day off or additional pay) * Four weeks of remote work per year * Employment type: Full-time * Salary: Starting from €20,000.00 per month (estimated) * Support for further studies * Permanent contract **Workplace: On-site position at our offices in Palma de Mallorca** Employment type: Full-time Salary: Starting from €20,000.00 per month (estimated) Schedule: * On-call * Daytime * Monday to Friday * 8-hour shifts Benefits: * Support for further studies * Option for a permanent contract Compensation types: * Annual bonus Workplace: On-site Employment type: Full-time Salary: Starting from €20,000.00 per year Benefits: * Professional development support * Meals provided at the company * Option for a permanent contract Work location: On-site