Guest Experience - Menorca

Description

Job Summary: We are seeking a professional to ensure customer satisfaction and serve as a liaison between guests and management at our hotel in the Balearic Islands. Key Highlights: 1. Ensure customer satisfaction and act as a liaison with management 2. Excellent working environment 3. Real opportunities for professional development INSOTEL HOTEL GROUP is a well-known hotel chain in the Balearic Islands undergoing active expansion. Your primary role within the company will be to ensure guests' satisfaction during their stay at the property, as well as to serve as the main point of contact between guests and management. This vacancy is for our Insotel Punta Prima Resort \& Spa hotel. Your main responsibilities will include: * Handling guest requests, suggestions, and complaints. * Communicating with guests and acting as a liaison between guests and management. * Supervising and supporting all services, including events. * Coordinating and planning visits conducted at the property. * Updating and reviewing information provided to guests at the property. * Other tasks related to the position. In return for your commitment, we offer: * Excellent working environment. * Competitive salary * Stable position (summer season) with real opportunities for professional development. * Education: Medium or higher vocational training. * Experience: AT LEAST 2 YEARS performing duties related to this position. * Languages: Advanced English is mandatory; other languages (German, French, Italian, etc.) are valued. * Availability to work rotating shifts.