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Location:
Pollenca
Category:
Networks & Systems Administration

Indeed
Systems Technician - Central Offices
Your mission will be to provide services in the field of computer science, enabling different users within the company to maintain operational continuity through timely and innovative solutions, personalized attention, and rapid response to incidents, supported by an agile, flexible, and committed technical and professional team.
Functions:
* Resolve first-line hotel incidents: printers, wifi connections not working properly, computers, software errors...
* Perform maintenance and updates on servers.
* Perform maintenance and updates on various software programs (Office and Navision).
* Install antennas, wifi, cabling, or network points for hotels.
* Visit various hotels to properly verify network usage and installations.
* Install computers, new employee workstations with network access, POS systems, etc.
* Verify new software or installations by conducting tests.
* Participate in hotel openings and closings regarding: setup and dismantling of equipment, verifying connections, managing communications, wifi, etc.
* Minimum education: Intermediate Degree in Computer Systems Administration.
* Minimum of 1 year previous experience as a systems technician.
* Experience in the hotel sector preferable (not essential).
* Intermediate level English (specific vocabulary).
* Knowledge of: Windows, Server 2022; hardware and software support; hotel applications; TCP/IP computer networks. Office 365, sharepoint and onedrive.
* Valid driver's license required.

Carrer de la Pau, 43, 07300 Inca, Illes Balears, Spain
Negotiable Salary

Indeed
Junior Systems Technician, Balearic Islands
Junior Systems Technician
Grupo Sermicro is a reference company in ICT Solutions and Services that helps businesses deploy their business strategy through efficient and innovative use of technology. We have over 35 years of experience and international presence with offices in 10 countries and a team of more than 2,400 people.
We work with more than 1,000 clients in the public and private sectors and actively promote equality between men and women.
We invite you to join our team!
We are currently looking for a JUNIOR SYSTEMS TECHNICIAN
RESPONSIBILITIES
Responsible for installing, maintaining, and troubleshooting computer systems within an organization. Main responsibilities include:
**Installation and configuration:** Install and configure hardware (computers, printers, servers) and software, including operating systems and specific applications.
**Maintenance and updates:** Perform preventive and corrective maintenance on equipment and systems, and apply necessary updates.
**Technical support:** Provide technical support to users, resolve issues, and respond to help requests.
**Cybersecurity:** Implement security measures to protect the company's technological infrastructure and data.
**Network management:** Configure and maintain telecommunications networks, ensuring their proper operation.
**Troubleshooting:** Diagnose and solve hardware and software technical problems.
**Training and assistance:** Provide training and assistance to users on the use of systems and applications
**REQUIREMENTS:**
* Higher degree in Computer Science
* 2 years of experience
* Experience in security or network administration (CompTIA Network+, Microsoft Azure, Cisco CCNA)
* Knowledge of cybersecurity
* Administration of Windows and Linux servers
* Networking knowledge (TCP/IP, DNS, DHCP)
* Virtualization (VMware, Hyper-V)
* Data backup and recovery systems (Veeam, Acronis)
* Proficiency with monitoring tools (Nagios, Zabbix)
* IT security (firewalls, antivirus, access controls)
**WE OFFER:**
* Opportunity to work in a major leading company in its sector with continuous growth
* Training, continuous learning, and a career path focused on specialization and advancement
* Good working environment
**LOCATION:** PALMA DE MALLORCA
**WORKING HOURS:** 40 hours/week, Monday to Friday from 8:00 AM to 4:00 PM
windows, linux, VMware, cisco, Veeam, nagios

662-pl. de Cort, Distrito Centro, 07001 Palma, Illes Balears, Spain
Negotiable Salary

Indeed
Application Support Analyst
**Description:**
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**Company description**
OmniAccess is a leading managed service provider of premium connectivity, networking and cyber solutions. From our headquarter in Palma de Mallorca we cater services for superyachts, boutique cruise and research vessels, with a very strong commitment to service quality \& availability. As part of our integral end\-to end solutions, we design, implement and support onboard IT networks, bandwidth management tools and cyber security services, all aimed at providing our clients with premium digital solutions and the best possible user experience.
In 2018, OmniAccess joined forces with the Marlink Group. Marlink is a managed service provider and global leader in remote ICT solutions with annual revenues surpassing $800 million and 1,500 employees operating in more than 30 countries.
Wherever our customers are in the world, we deliver them possibilities to work smarter and to operate more effectively, more safely, more sustainably \- without the limitations of technology.
With our possibility platform, we enable a comprehensive suite of end\-to\-end managed solutions (Connectivity, Network, Cyber Security, Cloud \& IT, IoT \& Apps), supported by professional services, unmatched global operations and delivery capabilities and local support teams.
As a global company with a local focus, we help make tomorrow’s possibilities today’s realities.
This strategic partnership has enabled us to expand our reach and capabilities, offering our clients an even broader range of innovative digital solutions and unparalleled support.
At OmniAccess, our vision is bold and clear: to deliver possibilities anywhere, empower innovation everywhere, and shape the future of maritime digital solutions.
**Description of functions**
We are seeking a detail\-oriented and customer\-focused Application Support Analyst to provide technical and functional support for our business\-critical applications. You will act as a key liaison between end\-users, developers, and system administrators, ensuring smooth operation, issue resolution, and continuous improvement of software systems.
**Key Responsibilities:**
* Provide first\- and second\-line support for enterprise applications, ensuring incidents and service requests are logged, investigated, and resolved in a timely manner.
* Monitor application performance and proactively identify and resolve issues.
* Troubleshoot functional and technical problems with applications and escalate complex issues to development or third\-party vendors.
* Perform routine maintenance tasks such as patching, upgrades, and configuration changes.
* Document incidents, solutions, user guides, and support procedures.
* Collaborate with business units to gather requirements and support application changes or enhancements.
* Participate in system testing, release management, and deployment activities.
* Ensure compliance with service level agreements (SLAs) and ITIL processes.
* Assist in user access control and security management for supported applications.
* Provide training or guidance to end users as needed.
**Requirements:**
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**Required Qualifications \& Skills:**
* Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience).
* 2\+ years of experience in an application support or similar IT support role.
* Solid understanding of enterprise applications (e.g., ERP, CRM, HRIS, financial systems).
* Strong troubleshooting and analytical skills.
* Proficiency in SQL for querying databases and analyzing data issues.
* Familiarity with ITSM tools (e.g., ServiceNow, Jira, BMC Remedy).
* Experience with Windows environments.
* Basic knowledge of scripting or automation (PowerShell, Python, or shell scripting).
**Preferred Qualifications:**
* Experience supporting SaaS or cloud\-based applications.
* Knowledge of software development lifecycle (SDLC) and Agile methodologies.
* Exposure to APIs, data integration, or middleware tools.
* ITIL Foundation Certification.
**Soft Skills:**
* Strong communication and interpersonal skills.
* Ability to manage time effectively and work under pressure.
* Customer service orientation with a proactive approach to problem\-solving.
* Team player with the ability to collaborate across departments.
**We offer:**
* Full\-time employment contract.
* Annual performance bonus based on individual and company achievements.
* Medical insurance.
* A dynamic and friendly work environment with a focus on learning and development.
* A culture that values open communication, innovation, and teamwork.
* Opportunities for continuous training and professional growth.
* Work with an international team in a diverse, inclusive environment.
* Office based in the vibrant Technology Business Park in Palma, Spain.
* OmniAcess is an equal opportunity employer determined to building a diverse and inclusive workplace.
*OmniAcess is an equal opportunity employer determined to building a diverse and inclusive workplace. We are committed to ensuring that all individuals are treated with dignity and respect, and that everyone—regardless of race, ethnicity, gender, gender identity or expression, sexual orientation, age, religion, disability, or any other legally protected status—has fair and equal access to opportunities for growth, development, and success.*

662-pl. de Cort, Distrito Centro, 07001 Palma, Illes Balears, Spain
Negotiable Salary
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