Browse
···
Log in / Register
Job Summary: You are passionate about understanding customers, analyzing data, and transforming that information into memorable experiences—contributing to improved satisfaction and loyalty among millions of passengers. Key Highlights: 1. Direct impact on Air Europa's customer strategy 2. Space to innovate and propose ideas 3. Continuous learning in customer research and experience **Description:** ---------------- Are you passionate about understanding customers, analyzing data, and turning that information into memorable experiences? At Air Europa, you will join a team that works daily to connect people, emotions, and destinations with the best possible attention and service. You will be part of the Commercial area, directly contributing to improving the satisfaction and loyalty of millions of passengers worldwide. A dynamic, innovative environment with real impact on our customers’ experience. *What you’ll find by joining Air Europa:* \+ Direct impact on Air Europa's customer strategy: Your work will influence decisions affecting thousands of passengers every day. Your analyses and proposals will form the foundation for enhancing flight experience, service quality, and customer retention. \+ Space to innovate and propose: In this role, your ideas matter—you can suggest improvements, test solutions, and see real results reflected in satisfaction and loyalty metrics. \+ Visibility and influence within the team: You will closely collaborate with departments such as Commercial, Marketing, Data, and Customer Experience, gaining a 360-degree view of the business and high visibility across the organization. \+ Continuous learning in customer research and experience: You’ll have the opportunity to specialize in research methodologies, data analysis, and experience measurement (NPS, CSAT, KPIs…), developing highly sought-after skills in today’s market. \+ Intensive schedule with real flexibility: Organize your time with an intensive work schedule and the possibility to adapt your working days according to your needs. \+ Hybrid work from Mallorca: Combine on-site work at our Llucmajor headquarters with remote working days. \+ Travel benefits with exclusive advantages: Access discounted tickets with Air Europa and partner airlines to travel worldwide with your family and friends. **Your mission:** You will be the person who transforms data into decisions that improve our customers’ experience. You will help ensure each flight is more than just a journey—a unique experience that invites passengers to fly with us again. *Your day-to-day will be filled with challenges and learning opportunities. Among them:* * You will coordinate with the Data Team to implement the new analytics tool. * You will monitor performance and resolve potential incidents to ensure optimal operation. * You will analyze data, identify opportunities, and propose improvements based on KPIs, NPS, and ROI. * You will co-create the monthly dashboard reflecting the customer voice and the impact of initiatives. *What will make you successful in this position:* * Your experience managing projects will enable you to efficiently coordinate teams and processes, ensuring smooth implementation of new tools. * Your proficiency in English will open doors to collaborating with international teams and partners, broadening your global perspective. * Your curiosity about data and its interpretation will be key to detecting patterns, trends, and tangible improvement opportunities. Can you imagine being part of the journey? If transforming data into experiences, improving customer satisfaction, and growing within a company that connects the world motivates you, this is your place. *OUR COMMITMENT TO EQUALITY AND SUSTAINABILITY* We actively work to reduce our environmental and social impact, contributing to more prosperous and equitable communities. Through implementation of our Equal Opportunities Plan, diversity-related policies, and internal guidelines, we take concrete actions to eliminate barriers and promote inclusion at all levels—leveraging the richness that diversity brings to our success in the aviation industry.
