**Description:** ---------------- Are you passionate about understanding customers, analyzing data, and turning that information into memorable experiences? At Air Europa, you'll join a team that works every day to connect people, emotions, and destinations with the best service and care. You will become part of the Commercial department, directly contributing to improving the satisfaction and loyalty of millions of passengers worldwide. A dynamic, innovative environment with real impact on our customers' experience. *What you’ll find by joining Air Europa:* \+ Direct impact on Air Europa’s customer strategy: Your work will influence decisions affecting thousands of passengers daily. Your analyses and proposals will be the foundation for improving flight experience, service, and customer retention. \+ Space to innovate and propose: In this role, your ideas matter—you can suggest improvements, test solutions, and see tangible results in satisfaction and loyalty metrics. \+ Visibility and influence within the team: You will collaborate closely with departments such as Commercial, Marketing, Data, and Customer Experience, gaining a 360-degree view of the business and high visibility across the organization. \+ Continuous learning in research and customer experience: You will have the opportunity to specialize in research methodologies, data analysis, and experience measurement (NPS, CSAT, KPI…), developing highly sought-after skills in today’s market. \+ Intensive schedule with real flexibility: Organize your time with an intensive working schedule and the possibility to adapt your workdays according to your needs. \+ Hybrid work from Mallorca: Combine on-site work at our Llucmajor headquarters with remote working days. \+ Travel benefits with exclusive advantages: Access discounted tickets with Air Europa and partner airlines to travel around the world with your family and friends. **Your mission:** You will be the person who transforms data into decisions that enhance our customers’ experience. You will help make every flight more than just a journey—an exceptional experience that encourages passengers to fly with us again. *Your day-to-day will be full of challenges and learning opportunities. Among them:* * You will coordinate with the Data Team to implement the new analytics tool. * You will monitor and resolve any issues to ensure optimal performance. * You will analyze data, identify opportunities, and propose improvements based on KPIs, NPS, and ROI. * You will co-create the monthly dashboard reflecting the voice of the customer and the impact of implemented actions. *What will help you succeed in this role:* * Your project management experience will enable you to efficiently coordinate teams and processes, ensuring smooth implementation of new tools. * Your proficiency in English will open doors to collaborating with international teams and partners, broadening your global perspective. * Your curiosity about data and its interpretation will be key to detecting patterns, trends, and real improvement opportunities. Can you picture yourself being part of this journey? If you are motivated to turn data into experiences, improve customer satisfaction, and grow within a company that connects the world, this is your place. *OUR COMMITMENT TO EQUALITY AND SUSTAINABILITY* We actively work to reduce our environmental and social impact, contributing to more prosperous and equitable communities. Through our Equal Opportunities Plan, diversity guidelines, and internal policies, we take concrete actions to eliminate barriers and promote inclusion at all levels, leveraging the richness that diversity brings to our success in the aviation industry.