Workshop Manager

Description

Position Summary: We are seeking a passionate bicycle workshop leader who loves cycling and people, committed to delivering impeccable service and excellence in every repair. Key Highlights: 1. Delivers impeccable service in under 24 hours 2. Leads by example with a positive and proactive attitude 3. Fosters long-lasting customer relationships **A bit about us** ------------------ Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us! **Job Description** ------------------- ### **Are you passionate about people and cycling? If your heart beats faster when a bicycle is perfectly tuned in your hands, then this position is for you. You know our customers don’t just love their bikes—they depend on them. That’s why delivering impeccable service in under 24 hours isn’t just a goal: it’s your commitment, your pride, and your way of making a difference.** ### **In our workshop, every bicycle tells a story, and every customer trusts that we’ll return it ready for many more kilometers. And that’s where you come in: you ensure every repair, adjustment, or inspection is executed with precision, clarity, and excellence. You guarantee that workshop orders are managed in meticulous detail, that your team of mechanics stays motivated through flawless time management, and that every customer leaves satisfied—having received exactly what their bike needs—even if they don’t yet realize it. From new tires to updated cabling, a more comfortable saddle to a safety light—you anticipate needs and make them happen. You lead by example, with a positive and proactive attitude, always up-to-date on industry technologies and trends. You’re prepared to embrace the growth of the e-bike market and love being the person who cares for them best.** ### **Why? Because passion, excellence, and a genuine desire to deliver service that surprises every customer drive you.** **Position Description:** **Bicycle Reception = 35%** * Actively sell services and accessories, ensuring our customers get the most enjoyment from their bicycles. Thanks to your experience, you recognize that better-fitted bikes are enjoyed and ridden more by their owners. * You are responsible for achieving technical service targets. **Responsible for Repair Service in Under 24 Hours = 25%** * You are responsible for planning and maintaining mechanic team productivity while meeting the under-24-hour service commitment. * During peak season, this includes managing overtime or requesting part-time mechanic support, coordinated with your Store Manager. * You must be realistic. Not all customers require service in under 24 hours. Ensure you know precisely when they wish to pick up their bicycle. * To meet the under-24-hour service standard, spare parts are essential. You are responsible for maintaining adequate stock levels and ensuring regular, accurate inventory tracking to guarantee continuous availability of required items. **Customer Loyalty and Commercial Follow-up = 20%** * You are responsible for fostering long-lasting relationships with workshop customers, ensuring they return regularly for inspections, purchases, and maintenance. * You proactively track each customer’s history, pending inspections, maintenance recommendations, and opportunities to enhance their cycling experience. * You collaborate with your Store Manager to effectively utilize Trek-provided loyalty tools and programs designed to increase customer satisfaction and ensure achievement of the workshop’s financial goals. * You build close, professional communication with customers—reminding them of recommended services, offering useful information, and cultivating trust-based relationships. * Through this work, you strengthen the local cycling community and directly contribute to the workshop’s sustainable growth. **Training = 10%** * Even the best mechanics need training to stay current with the latest technologies. You are responsible for ensuring your team maintains the highest level of knowledge—and sustains it. * You oversee completion of Trek University courses by your team. * You think differently and implement new ideas to surprise customers. **Workshop Maintenance = 5%** * You ensure the workshop is clean and presents a professional appearance at the start, during, and at the end of each day. * You are responsible for keeping the service menu up-to-date—both physically and within the store management software—with clear descriptions and correct pricing. **Product Incident Investigation and Reporting = 5%** * You report any potential product incidents to Trek Bicycle as soon as possible so solutions can be provided. * You assist Trek whenever your expertise or feedback is requested. **Other Tasks** * Perform other tasks assigned by the manager. * English proficiency is a plus. **What You’ll Bring to the Team** * A positive, motivated attitude to help every customer find what they need. * Fantastic hospitality: warm, approachable interaction; strong listening skills; and a genuine willingness to help—especially on the busiest, most demanding days. * Strong communication skills with both customers and team members. * A desire to cultivate customer relationships and build your own client base. * A commitment to delivering the best possible cycling experience to every customer. **What We Offer** * Permanent, full-time contract * Employee discount on bicycles and accessories * Financial compensation for commuting by bicycle * Life insurance *If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!*