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join our team as a Global Assistance Booking Agent? We are waiting for you!***\n\n \n\n**We are W2M!** The travel division of the Iberostar Group, our growth platform and source of inspiration to achieve leadership. Creators of the most innovative brands in all areas. We are fully digital and absolutely personal. We are committed to people and sustainability, making travel experiences attractive, innovative, safe and efficient. We form a team born with an innovative and restless spirit, yet with the experience of a successful track record in our industry. We are born free, we want to break molds and go beyond the conventional.\n\n***What will be your contribution and role as a Global Assistance Booking Agent?***\n\n\nReporting to the Incoming Contact Center Manager, you will be responsible for the daily management and handling of contacts received through various channels from our traditional tour operator customers and end customers.\n\n\nThe main objective of this department is to manage requests related to accommodation, transfers, and other services at holiday destinations, providing excellent customer service.\n\n**Responsibilities:**\n\n* Handle daily phone requests from customers and suppliers.\n* Manage daily booking-related requests from customers and suppliers.\n* Handle incidents at destination regarding hotels, transfers, and excursions.\n* Manage bookings rejected by suppliers.\n* Resolve incidents and control related losses.\n* Liaise with different business departments.\n* Liaise with service providers.\n* Escalate incidents when necessary.\n* Ensure service level standards.\n\n\n**Requirements:**\n---------------\n\n\n***What are we looking for in you?***\n\n* Advanced level of English (fluent conversation and writing skills with native speakers). 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Front Office & Guest Services in Pollenca
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Night Auditor64842971909379120
Indeed
Night Auditor
Night Auditor * 544726 * Rooms * Temporary / Seasonal * Mandarin Oriental Punta Negra, Mallorca Add To Favourites View Favourites Mandarin Oriental Punta Negra, Mallorca is looking for a **Night Auditor** to join our **Front Office Team.** Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental Hotel Group is the award\-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought\-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting\-edge of luxury experiences. Set against the stunning backdrop of Puerto Portals, Mandarin Oriental Punta Negra pulses with the vibrant spirit of Mallorca. Here, subtle and emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly. Celebrate the essence of Mallorca through bespoke experiences, dynamic culinary journeys, and rejuvenating wellness \- each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings. **About the job** Based at the Mandarin Oriental Punta Negra, Mallorca, within the Front Office Department, the Night Auditor is responsible for performing nightly audit procedures, reconciling daily revenue, charges and transactions. **As Night Auditor, you will be responsible for the following duties:** * Ensuring a flawless check\-in/check\-out process. * Answering the telephone in the utmost clarity, offering assistance to internal and external callers. * Generating and distributing end\-of\-day financial reports to relevant departments and management. * Verifying accuracy of guest folios, room charges, postings and correcting any discrepancies. * Coordinating with Security and the Night Manager in case of emergencies or incidents. * Responding to guest inquiries or issues during the night shift, ensuring prompt and courteous service. * Preparing the Front Desk for the following day, ensuring systems and documentation are updated. * Performing any other reasonable duties as required by the Night Manager. **As Night Auditor, we expect from you:** * Minimum 1\-2 years of experience in Front Office operations, or high\-end hospitality environment. * Effective communication skills in English and Spanish (additional languages are a plus). * Willingness and flexibility to work night shifts. * Well\-groomed appearance, adhering to the hotel's grooming standards. * Basic IT skills, with solid knowledge of Windows operating systems, Microsoft Office Suite (Excel, Word, Outlook). * Familiarity of hotel management systems (e.g., HMS, Opera, Fidelio, or similar PMS). * An independent and proactive approach. * High attention to detail and a strong focus on maintaining quality service and operational excellence. * Legal authorization to work in Spain. **Our commitment to you** * Learning \& Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. * MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the \#MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. * Health \& Colleague Wellness. Finding the right work\-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. **We’re Fans. Are you?**
J27C+C2 Sant Joan, Spain
Negotiable Salary
Spa Therapist64842971893122121
Indeed
Spa Therapist
Spa Therapist * 544743 * Spa \& Wellness * Temporary / Seasonal * Mandarin Oriental Punta Negra, Mallorca Add To Favourites View Favourites Mandarin Oriental Punta Negra, Mallorca is looking for a Spa Therapist to join our Spa \& Wellness Team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental Hotel Group is the award\-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought\-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting\-edge of luxury experiences. Set against the stunning backdrop of Puerto Portals, Mandarin Oriental Punta Negra pulses with the vibrant spirit of Mallorca. Here, subtle and emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly. Celebrate the essence of Mallorca through bespoke experiences, dynamic culinary journeys, and rejuvenating wellness \- each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings. About the job Based at Mandarin Oriental Punta Negra, Mallorca, as a Spa Therapist, you will be entrusted with delivering an exceptional wellness experience by guiding guests through our curated selection of body treatments, massage therapies, and signature spa services. You will personalize each treatment to reflect the individual needs and preferences of our guests, ensuring a deeply relaxing and restorative experience. As Spa Therapist, you will be responsible for the following duties: * To deliver spa treatments while ensuring guest comfort and satisfaction. * To maintain cleanliness, organization, and high service standards in the spa in line with Mandarin Oriental procedures. * To assist in all spa operations including front desk, retail, and relaxation areas while upholding excellent service quality and ensuring a consistently clean and tidy environment. * To report equipment issues and proactively monitor inventory levels to ensure all treatment areas remain fully stocked and operational. * To participate actively in team meetings and ongoing training sessions to uphold excellence and stay aligned with the latest service and wellness standards. * To recommend and to upsell spa products and services to enhance guest experience. As Spa Therapist, we expect from you: Experience and education * A diploma in Massage Therapy, a Physiotherapy license, or equivalent qualifications in a related field is required. * At least 2 years of experience as a licensed spa therapist in a luxury hotel environment. Technical Skills * Fluent in both English and Spanish. * Solid knowledge of skincare therapies, beauty products, and current trends. * Strong attention to detail and a genuine commitment to delivering exceptional service. * A true passion for wellness and for helping guests feel relaxed, rejuvenated, and cared for. * In\-depth understanding of a wide range of massage techniques and spa treatments. Our commitment to you * Learning \& Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. * MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the \#MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. * Health \& Colleague Wellness. Finding the right work\-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. We’re Fans. Are you?
J27C+C2 Sant Joan, Spain
Negotiable Salary
Hotel Receptionist 4* - Palma de Mallorca64339989063937122
Indeed
Hotel Receptionist 4* - Palma de Mallorca
Welcome to Eurostars Hotel Company, The Happiness Industry Eurostars Hotel Company is the hotel chain of Grupo Hotusa, which includes the brands Eurostars Hotels, Áurea Hotels, Exe Hotels, Ikonik Hotels, Crisol Hotels and Tandem Suites. Currently, our portfolio includes 280 hotels present in 22 countries around the world. Our activity is backed by significant know-how reflected in all areas, from hotel management to brand values and guest experience care. Do you want to join the Happiness Industry? We are looking for a Receptionist for one of our hotels located in Palma de Mallorca. What will your responsibilities be? * Managing room reservations. * Optimizing resources with the goal of providing the best customer service quality. * Guest check-in and check-out. * Telephone assistance and reservation management. * Providing excellent customer service. What are we looking for? * Tourism studies. * Experience in high-category hotels. * High level of English and a second language as an advantage. What do we offer? At Eurostars Hotel Company, you can become part of a leading company in the travel sector, experiencing continuous growth and global expansion, committed to the constant professional development of its team. Additionally, by joining Eurostars Hotel Company, you can enjoy the following benefits: * 50% discount on our high-end hotels: Benefit from discounts of up to 50% at all our outstanding 4\*/5\* hotels around the world and up to 20% for your family members. * Training from The Power Business School: 100% free and unlimited access to all training programs (MBA, digital, office software, skills, etc.) through our partner The Power Business School, the number one online business school in the market, taught by the best active professionals in the industry. * Access to our Employee Club: where you can enjoy various types of discounts and benefits (leisure, technology, sports, fashion, etc.). * Enjoy free hotel nights: with the Eurostars Hotel Company referral program, we reward recommendations that result in hires. If you refer someone and they are hired, you receive free hotel nights. If this project interests you and you believe you fit the profile, we would love for you to apply for the position. Or, if you know someone who might be interested, don't hesitate to share this opportunity.
662-pl. de Cort, Distrito Centro, 07001 Palma, Illes Balears, Spain
Negotiable Salary
Receptionist64171986233346123
Indeed
Receptionist
We are looking for professionals who have a passion for their profession and a clear vocation for excellence in service and attention to detail. The responsibilities include front and back office tasks. Check-in/out. Personalized customer service. Handling complaints and claims. Concierge duties. Resolving requests, billing.
662-pl. de Cort, Distrito Centro, 07001 Palma, Illes Balears, Spain
Negotiable Salary
Hotel Receptionist64146513200898124
Indeed
Hotel Receptionist
Hotel Receptionist. Previous experience, language proficiency, as well as customer service and reservation management skills will be valued. Job type: Full-time Salary: €22,000.00-€24,000.00 per year Work Location: On-site
Carrer Contramoll Mollet, 0, 07012 Palma, Illes Balears, Spain
€ 22,000-24,000/year
Front Desk63841918113409125
Indeed
Front Desk
**JOB DESCRIPTION** Front Desk NAKAR Hotel Design hotel with 57 rooms Located in Jaime III, Palma de Mallorca **Main tasks of the job:** * Be available host to guests upon arrival and during their stay. * Perform the processes of check\-in and check\-out, according to the processes established by the hotel. * Customer service and complaint management, together with Guest Experience. * Encourage the sale of up\-selling and cross\-selling. * Management of reservations. * Appropriate attention of VIP clients and repeat guests. * Coordination of attention to needs to staying guests. **Requirements for the position:** * 1\-2 years of highly regarded and valued experience in boutique hotels. * High level of English, other languages such as German or Swedish will be highly valued. * Knowledge of PMS, also SIHOT would be very valuable. * Top level customer guidance and attention. * Diligent and responsible person. * Ability to work in teams. **What is offered:** * Full\-time work. * Hotel operating throughout the year, being 3 months of initial contract, renewable if satisfactory by both parties. * Work in a dynamic, serious and professional team, wanting to offer the best possible service to our clients. Send us your CV to **jobs@nakarhotel.com**
104-Jaume III, Distrito Centro, 07012 Palma, Illes Balears, Spain
Negotiable Salary
Reservations Agent63841917553923126
Indeed
Reservations Agent
Mandarin Oriental Punta Negra, Mallorca is looking for a Reservations Agent to join our Reservations Team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental Hotel Group is the award\-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought\-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting\-edge of luxury experiences. Set against the stunning backdrop of Puerto Portals, Mandarin Oriental Punta Negra pulses with the vibrant spirit of Mallorca. Here, subtle and emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly. Celebrate the essence of Mallorca through bespoke experiences, dynamic culinary journeys, and rejuvenating wellness \- each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings. **About the job** Based at Mandarin Oriental Punta Negra, Mallorca, as the Reservations Agent, you will be responsible for handling basic operations of the department, mainly reservations that come in various forms such as telephone, facsimile, GDS and LHW, etc.; Fidelio / Delphi data input and preparation of various reports. **As Reservations Agent, you will be responsible for the following duties:** * Handle incoming reservation inquiries and bookings via telephone with professionalism, clarity, and a guest\-oriented approach. * Accurately input reservation details into the Property Management System (PMS) following the standards outlined in the PMS operational manual. * Ensure clear and timely communication with key departments such as Credit, Sales, Concierge, Housekeeping, Front Desk, and others, sharing relevant reservation information to support seamless operations. * Prepare and update the daily on\-the\-books reports. * Generate a summary of reservations made the previous day for review by the Reservations Manager. * Create same\-day and 10\-day forward cancellation reports. * Compile a daily report of modifications to reservations made the previous day. * Retrieve and process reservation data from external systems including LHW and TSR. * Respond promptly and accurately to TSR requests and ensure proper input of TSR reservations into the PMS. * Access, review, and maintain previous guest correspondence as needed. * File and organize updated correspondence in an orderly and retrievable manner. * Review and action the daily trace report, ensuring all follow\-ups and guest requests are handled in a timely manner. * Support the Reservations team with any additional tasks or reasonable duties assigned by the department to ensure the smooth operation of the office. **As Reservations Agent, we expect from you:** Experience and education * Completion of secondary education is required. * Previous experience in a reservations, administrative, or guest service role within the luxury hospitality industry is highly desirable. Technical Skills * Strong computer literacy, including proficiency with reservation systems and Microsoft Office applications. * Solid administrative and organizational skills with excellent attention to detail. * Confident handling of multiple tasks and the ability to remain composed under pressure. * Proactive, reliable, and meticulous, with a structured and tidy working style. * Demonstrates initiative and a willingness to take ownership of responsibilities. * Flexible, positive, and a strong team player. * Fluent in both Spanish and English, written and spoken. * Excellent telephone etiquette and professional communication skills. * Strong interpersonal skills with a genuine guest\-centric approach. * Results\-oriented mindset with a focus on delivering excellence. **Our commitment to you** * Learning \& Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. * MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the \#MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. * Health \& Colleague Wellness. Finding the right work\-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. * Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. **We’re Fans. Are you?**
J27C+C2 Sant Joan, Spain
Negotiable Salary
Conserge anglès63841902548739127
Indeed
Conserge anglès
Company Information Company CATALANA DE TREBALL ETT, SL Job Description Position Vacant **CONSERGE ANGLÈS** Location Anglès County Selva Number of Positions 2 Category Security Department Control Assistant Work Schedule Full-time Contract Type Temporary Agency (ETT) \+ possibility of becoming permanent Contract Duration Stable Description We need to hire a control assistant for a company located in the area of Anglès (Girona) Main responsibilities: - Monitor entry and exit of personnel - Supervise vehicles - Conduct patrols Publication Date 05/09/2025 Requirements Education Not required Valued Immediate availability Requirements Driver's license and own vehicle Essential Other requirements
Carrer de ses Escoles, 12, 07313 Selva, Illes Balears, Spain
Negotiable Salary
Conserge63841902411395128
Indeed
Conserge
Company Information Company GCS Job Description Position available **CONCIERGE** Location Bescano Region Selva Number of positions 2 Category Control Assistant Department Control Assistant Schedule Full-time Contract type Temporary agency \+ possibility to become permanent staff Contract duration Permanent Description We are seeking to hire a concierge for a company located in the Girona area. Main responsibilities: - Control of entry and exit of personnel - Supervise vehicle entries and exits - Perform patrols Publication date 29/08/2025 Requirements Education Not required Valued Immediate availability Own vehicle and driver's license Requirements Essential Other requirements
Carrer de ses Escoles, 12, 07313 Selva, Illes Balears, Spain
Negotiable Salary
Conserge amer63841902394241129
Indeed
Conserge amer
Company Information Company CATALANA DE TREBALL ETT, SL Job Description Position vacant **CONSERGE AMER** Location Amer Region Selva Number of positions 2 Category Security Department Control Auxiliary Schedule Full-time Contract type Temporary Agency Work \+ possibility of becoming permanent staff Contract duration Permanent Description We need to hire a concierge for the area of Amer (Girona). Main responsibilities: - Control personnel entries and exits - Supervise vehicle entry and exit - Conduct patrols Publication date 09/09/2025 Requirements Education Not required Valued Immediate availability Requirements Driver's license B and own vehicle Essential Other requirements
Carrer de ses Escoles, 12, 07313 Selva, Illes Balears, Spain
Negotiable Salary
Global Assistance Booking Agent638407190969631210
Indeed
Global Assistance Booking Agent
**Description:** ---------------- ***Do you want to join our team as a Global Assistance Booking Agent? We are waiting for you!*** **We are W2M!** The travel division of the Iberostar Group, our growth platform and source of inspiration to achieve leadership. Creators of the most innovative brands in all areas. We are fully digital and absolutely personal. We are committed to people and sustainability, making travel experiences attractive, innovative, safe and efficient. We form a team born with an innovative and restless spirit, yet with the experience of a successful track record in our industry. We are born free, we want to break molds and go beyond the conventional. ***What will be your contribution and role as a Global Assistance Booking Agent?*** Reporting to the Incoming Contact Center Manager, you will be responsible for the daily management and handling of contacts received through various channels from our traditional tour operator customers and end customers. The main objective of this department is to manage requests related to accommodation, transfers, and other services at holiday destinations, providing excellent customer service. **Responsibilities:** * Handle daily phone requests from customers and suppliers. * Manage daily booking-related requests from customers and suppliers. * Handle incidents at destination regarding hotels, transfers, and excursions. * Manage bookings rejected by suppliers. * Resolve incidents and control related losses. * Liaise with different business departments. * Liaise with service providers. * Escalate incidents when necessary. * Ensure service level standards. **Requirements:** --------------- ***What are we looking for in you?*** * Advanced level of English (fluent conversation and writing skills with native speakers). Additional languages such as French and German will be valued. * Proven experience in customer service and passenger assistance within the tourism industry. * Knowledge of hotel products and contracting. * High degree of independence, proactivity, and self-management. * Proficiency in office software: Outlook, Excel, Word, PowerPoint. * **Availability to work rotating shifts with extended working hours and on-call duties.**
662-pl. de Cort, Distrito Centro, 07001 Palma, Illes Balears, Spain
Negotiable Salary
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