IT TECHNICIAN (USER SUPPORT SERVICE)

Description

Summary: We are seeking an IT Technician for the User Support Service, responsible for first-level support, incident management, technical problem resolution, and application support. Highlights: 1. First-level user support and incident management. 2. Hardware incident resolution and software support. 3. Installation and configuration of computer equipment. We require an IT Technician for the SAU (User Support Service). First-level user support (in-person, telephone, and ticketing). Reception, registration, and classification of incidents and requests in the management tool. Resolution of basic hardware incidents (PCs, peripherals, printers, scanners). Support for corporate software and internal applications (configuration, access, common errors). Installation, configuration, and preparation of computer equipment. User management: onboarding, offboarding, permission changes, and password resets. Initial diagnosis of network and connectivity incidents. Escalation of incidents to higher levels according to established procedures. Ticket tracking until resolution and communication with users. Documentation of solutions and updating of the knowledge base. Compliance with service quality and security procedures. Requirements: Training as an IT Technician or equivalent. Experience in SAU / Helpdesk technical support. Knowledge of Windows systems and office productivity tools. Familiarity with ticketing tools. Ability to resolve incidents and provide user-oriented support. On-site work in Barcelona. * 1 year of experience. Prior experience in technical support or SAU (Helpdesk). * IT Technician * Catalan (spoken Advanced, written Advanced) * Competencies / knowledge: Knowledge of Windows systems and office productivity tools. Familiarity with ticketing tools. Ability to resolve incidents and provide user-oriented support. On-site work in Barcelona. * Permanent employment contract * Full-time * Other relevant details: Salary: €17,094 gross annual (paid in 12 installments) Location: CTTI – Salvador Espriu Street 45-51, Barcelona Working hours: Monday to Friday, 8:00–17:00 Mode: On-site