Receptionist

Description

Job Summary: We are seeking a Receptionist with a passion for hospitality and customer service to join the ABBA Hotels team, managing reservations, check-in/out, and billing. Key Highlights: 1. Prior experience in the hospitality industry 2. Opportunities for professional development and growth 3. A dynamic and professional work environment **Description:** ---------------- At **ABBA Hoteles**, we take pride in delivering exceptional experiences to our guests. To continue providing top-tier service, we are looking for a **RECEPTIONIST** to join our team at the **Hotel ABBA Comillas**. If you are passionate about hospitality and customer service, this is the perfect opportunity for you. Responsibilities: * **Customer Service:** Deliver friendly and professional service to guests both in person and over the phone, ensuring their satisfaction and comfort. * **Check-in/Check-out:** Efficiently carry out check-in and check-out procedures, guaranteeing accurate room assignments and precise registration of guest information. * **Rate Modifications:** Adjust and update rates across various OTA (Online Travel Agency) platforms in accordance with hotel policies. * **Reservation Management:** Handle and coordinate room reservations, both individual and group bookings, ensuring availability and occupancy control. * **Billing:** Process and issue invoices for rooms and meeting rooms, verifying accuracy of charges and transactions. * **Daily Closeout:** Perform daily hotel activity closeout, including account reconciliation and preparation of reports. * **Cash Drawer Reconciliation:** Conduct daily cash drawer reconciliation, monitoring and recording income while ensuring fund consistency. * **Email Management:** Monitor and manage the hotel’s email inbox, responding promptly and professionally. * **Charge Oversight:** Review and ensure correct allocation of charges to rooms and meeting rooms, preventing discrepancies and errors. We Offer: * Join a growing hotel chain with opportunities for development. * Start date: April 1st. * Fixed-term discontinuous contract. * Full-time schedule of 40 hours per week. Rotating shifts: morning, afternoon, and night. * A dynamic and professional work environment within a renowned hotel chain. * Opportunities for professional development and growth. * Compensation according to the collective agreement + prorated extra payments + paid holidays at 175%, as stipulated by the Cantabria Hospitality Collective Agreement. **Requirements:** --------------- * Prior experience in similar roles within the hospitality industry. * English C1 level (other languages are also valued). * Exceptional communication skills and customer orientation. * Ability to work independently and collaboratively in a team. * Knowledge of Tesipro. * Familiarity with billing tools and cash handling.