Support and Project Engineer

Description

Summary: Join a high-performance tech company to provide technical consultation, execute projects, and enhance customer satisfaction in home automation. Highlights: 1. Work in a young, international, and high-performance technology company 2. Have a real impact on organizational growth and challenging projects 3. Become a master in project programming and technical support Let's build the future together! We are more than 500 professionals dedicated to the **design and manufacture of KNX home automation products for homes, hotels, and buildings**. Our more than 19 years of solid experience currently position us as one of the most innovative international manufacturing companies, with a **presence in 120 countries around the world** Working at **Zennio** means working in a **young, international, and high\-performance technology company** that offers an ideal environment for those who want to have a real impact on the growth of an organization and wish to take on challenging projects. It also means teamwork, a good atmosphere, and camaraderie!‍‍ In close collaboration with the project manager, you will provide technical consultation to our customers and executing projects for the implementation of Zennio solutions. This will be done according to established procedures to enhance customer satisfaction. But don’t worry, we’ll invite you to come to Spain for a couple of months to teach you everything you need to know. We’ll cover the expenses! **You will become a master in:** * **Project Programming**: Confirm and validate technical specifications with the customer, program and document the project to deliver a functioning and tailored solution. * **Collaboration with the Operations Team**: Set up sample rooms according to customer needs to demonstrate the proposed solution effectively. * **Technical Support**: Handle technical inquiries and resolve questions throughout the project/product lifecycle to ensure an optimal customer experience. * **Active Reporting**: Identify project needs and report them to the project department to continuously improve products, solutions, and programming systems. * **Leading Integrations**: Execute integrations with local software in collaboration with the HQ team and foster partnerships with other industry partners. * **Updating Work Procedures**: Revise and optimize work procedures to facilitate the onboarding of new team members. * **Technical Consultation for the Sales Team**: Support the sales team with programming possibilities to ensure the solutions offered during the sales process are feasible. * **Conducting Beta Tests**: Test new products and solutions to ensure they meet customer requirements before being included in new releases. **Prerequisites:** * Bachelor’s Degree \+ Master’s in Engineering or an equivalent degree in a technological field (Industrial Engineer, Mechanical, Telecomunications, Electronics...). * KNX knowledge. * Knowledge in DALI. * Knowledge of network configuration. * Basic Linux knowledge. * Spanish proficiency would be a plus. **The advantages of working at ZENNIO?** Fixed annual salary \+ variable remuneration. Permanent employment contract. Home office flexibility. ‍‍ Excellent work environment where you’ll quickly collaborate not only with colleagues but also with friends. Special employee discounts: You too can live in a smart home! Welcome package: Experience the Zennio brand from the start with our cool merchandise.