At **Ibertech**, we are a technology company specialized in IT services and talent selection for strategic projects. We continue to grow and are looking to hire a **User Support Phone Operator (SAU)** for a hospital environment in **Barcelona**. **Responsibilities:** * Provide telephone and remote support to users * Diagnose, resolve, and/or escalate incidents * Monitor and manage tickets * Prepare reports and documentation **Requirements:** * Experience in Helpdesk / SAU * Telephone customer service and shift work * Knowledge of SAP, Active Directory, and Exchange * IT education (minimum CFGM) * Computer hardware and technical incident resolution skills * Spoken and written Catalan **Conditions:** * Location: Barcelona (hospital setting) * Work mode: On-site (possible remote after training) * Schedule: Monday-Friday from 8:00 to 17:00 * Contract: Temporary replacement with possibility of extension * Salary: 19,000 € gross/year