**Description:** ---------------- Servinform is today probably the best partner companies can rely on to enhance their services, as since our inception we have successfully adapted to market demands and changing needs. Our mission is to provide a high-value, differentiated service. We are a leading company in specialized BPO and Call Center services, composed of more than 6,000 professionals serving over 1,500 clients. Currently, we are developing a Call Center service for customer support within the energy sector, performing the following responsibilities: * Document verification of energy contract offers, all in Italian language. * Contact customers by phone to confirm receipt and understanding of the contract, ensuring regulatory compliance. * Verify data accuracy to guarantee correct registration and service quality. * Provide a welcoming service, reinforcing the customer's positive experience. \- No sales activities \- * What DO WE OFFER? * 30-hour weekly working schedule * Morning shift from 9 to 15 hours, Monday to Friday. * Salary: 30 h/w = 1,062 € gross/month + Language allowance (126.64 € for full-time) * Call Center collective agreement and Teleoperator category * STABLE contract * Online training for 5 days from 9 to 15h. * Possibility of remote work. *\*\*"No sector of our society can be understood without equality between men and women, as well as the inclusion of people with disabilities. Therefore, at Grupo Servinform, we consider equality and diversity as essential factors for social progress, working every day to achieve this goal."* **Requirements:** --------------- * Italian language proficiency, as the service is delivered 100% in this language. * Previous experience in telephone customer service or document verification processes. * Clear communication skills and courteous attitude. * Ability to follow protocols and meet quality standards. * Basic knowledge of CRM tools or similar systems. * Desirable: Experience in the energy sector or call center environments. * Desirable: Knowledge of sales quality control processes.