Customer Service Executive

**Location:** GT **\#job\-location.job\-location\-inline { display:** inline; } **Branch:** Majadas Zona 11 **Company:** Grupo Q Guate
- Serve customers at facilities
- Register customer information
- Assign sales advisors

Do you want to work as a trainer in a gym where camaraderie reigns, with continuous training and endless professional growth opportunities? Join our team and help us fulfill our mission of improving people's lives by making high-quality fitness accessible! **What will be your mission?** Your mission is to identify and meet the needs of our members, helping them achieve their fitness and wellness goals. Your work is essential to creating a positive and transformative experience in every session—boosting members’ morale and motivation while contributing to their health and happiness. Your role is crucial because you will be the visible face of Synergym for many of our members. **What is it like to work at Synergym?** \+ **Colleague support:** You’ll enjoy a workplace environment full of camaraderie and joy. You’ll always receive support from colleagues and supervisors to overcome any challenges. \+ **Growth opportunities:** You’ll start as a trainer and—with dedication—can improve your financial conditions and advance to roles such as Club Manager, Master Trainer, Area Manager, or participate in cross-functional projects. \+ **Trust and support from leadership:** We’ll trust you, delegate responsibilities, and offer opportunities to demonstrate your capabilities. \+ **Continuous learning:** From day one, you’ll receive ongoing mentoring and comprehensive training in group class techniques, management, and customer service—ensuring your success and confidence in the role. \+ **Synergym Academy:** You’ll receive thorough training in physiology, biomechanics, and specific training and management techniques, with continuous mentoring and certification for the fitness floor. \+ **Beat Programmes:** You’ll learn various group classes and workouts free of charge, developing key competencies such as communication and group management—ensuring your continuous professional growth. \+ **Teamwork:** You’ll be part of a united team where everyone works together to satisfy our users and achieve our goals. You’ll enjoy an environment filled with empathetic people and continuous support. \+ **Positive impact:** You’ll contribute to users’ well-being, witnessing the positive impact of your work on their lives—whether helping them lose weight or improve their habits. \+ **Continuous schedule and stability:** You’ll have uninterrupted working hours, enabling better personal and professional organization—avoiding the traditional split shifts common in the industry. \+ **Variable pay:** You’ll receive a fixed salary plus incentive-based variable pay—up to €200 added to your salary depending on KPI achievement—with biannual evaluations that may increase your salary. **What will you be responsible for as a Trainer?** * Leading Group Classes: You’ll prepare and lead various activities—including Boompa, Flow, Zumdance, and Rumble, among others. * Personalized Member Support: You’ll provide individualized guidance either one-on-one or on the gym floor—helping members set and achieve their fitness goals through customized plans and ongoing support. Synergym is firmly committed to handling all applications under principles of non-discrimination and impartiality, valuing candidates’ skills, achievements, and experience regardless of age, gender, nationality, race, or disability. Applications from candidates holding a disability certificate will be positively considered. Fit together!

David Muñoz
Indeed · HR