ADMINISTRATIVE STAFF FOR OPERATIONS AND SERVICES

Description

**Description:** ---------------- Are you a customer service-oriented person? Do you have experience resolving and channeling incidents? Would you like to join a solid company with a dynamic team and continuous growth? At Acteco, a reference company in the management and valorization of industrial waste, we are looking to hire an Administrative Staff for Operations and Services for our plant in Ibi (Alicante). The selected candidate will act as the liaison between customers, drivers, and service managers, ensuring high-quality service, proper administrative management, and daily operational monitoring. What do we offer? * Stability in a company with over 25 years of experience in industrial waste management. * Professional training and development plan. * Indefinite-term contract. * On-site position at the Ibi (Alicante) plant. * Working hours: Monday to Thursday, 08:00–17:00 (30-minute break); Friday, 08:00–14:00. * Rotating on-call duties, remunerated according to departmental scheduling. What will your responsibilities be? * Management and tracking of incidents, ensuring their resolution or proper channeling. * Customer support and preparation of service follow-up reports. * Administrative management of orders, extraordinary collections, and operational controls. * Validation and control of regular and extraordinary invoicing. * Coordination and monitoring of routes, providing support to drivers and delegations. * Monitoring of working hours, vacations, absences, and personnel-related incidents. * Service quality supervision, audit follow-up, and non-conformance management. * Analysis and monitoring of operational indicators to improve service efficiency and profitability. * Performing rotating on-call duties for handling and managing operational incidents outside regular working hours. **Requirements:** --------------- What are we looking for? * Completion of a Higher Vocational Training Cycle in Administration and Finance, Transport and Logistics, or a related field. * University education in Business Administration and Management (ADE), Logistics and Transport, Industrial Organization Engineering, or related disciplines will be valued. * Prior experience in administrative roles related to operations, transport, logistics, or customer service. * Strong organizational skills, attention to detail, and ability to manage multiple tasks simultaneously. * Problem-solving profile, with initiative and capacity to make decisions when addressing operational incidents. * Excellent communication skills and customer orientation. * Ability to work in a team and coordinate various internal and external stakeholders. * Proficient use of standard computer and management tools. * Availability to perform rotating on-call duties. If you believe this opportunity is right for you, **apply now—we’d be delighted to meet you!** In compliance with current data protection regulations, we inform you that the controller of your personal data is ACTECO PRODUCTOS Y SERVICIOS, S.L., and your data will be used for internal personnel selection processes, both current and future. Applying to this job posting implies your authorization for us to process your personal data. Your curriculum vitae will be retained for a maximum period of one year within our organization, or until you exercise your right to erasure. Your data may be shared with third-party processors acting on behalf of the company in connection with service provision. You may exercise your data protection rights by contacting Dpd@acteco.net (General Data Protection Regulation EU 2016/679\).