Customer Service Operator

Description

**Description:** ---------------- At ARAG, we seek individuals with vocation, enthusiasm for growth, and passion for helping improve others' lives. We are an international company headquartered in Düsseldorf, comprising over 4,000 professionals across 19 countries, and a leader in Spain in Legal Defense Insurance and Travel Assistance Insurance, trusted by over 20 million customers. If you are motivated to work in an environment that prioritizes people, work-life balance, well-being, and professional development, ARAG is the place where you can build your future. We are seeking a **Customer Service Operator to join our Front Office department in Madrid**, providing support to the Legal Defense Claims Processing and Travel Assistance Reimbursement departments. This team centrally manages all incoming calls, physical mail, and emails addressed to Operations nationwide. The platform plays a key role in the Company's image, as it constitutes the first point of contact with our insured customers. **Job Responsibilities:** * Answer customer or insured clients' telephone calls with appropriate controls, guarantees, and deadlines according to procedures established by the Department. * Open incident reports. * Manage email correspondence. **What We Offer:** * **Indefinite-term contract**. * Part-time working hours from Monday to Friday, 3:00 PM to 7:00 PM, with availability to perform additional hours. * Opportunity to join a leading, established, and expanding company in the sector. * Follow-up meetings to review and analyze goal achievement. * Continuous training in a pleasant work environment with strong personal commitment and motivation. * Work modality: 100% on-site during the training and adaptation period. Upon completion of this period, the candidate may request adherence to a hybrid telework model at 50%. * Flexible compensation (medical insurance, voluntary retirement insurance, childcare vouchers, transportation vouchers, and training). * Gross annual salary equivalent to full-time work: €21,397.63. For the part-time position offered, the gross annual salary will be €11,227.44. At ARAG, we believe diversity, equity, and inclusion enrich our organization and contribute to our collective success. Therefore, we guarantee equal opportunities throughout all our selection and professional development processes, evaluating candidates solely based on their competencies, experience, potential, and suitability for the role. We do not discriminate on grounds of gender, gender identity or expression, sexual orientation, origin, nationality, age, disability, marital status, beliefs, family situation, or any other personal or social condition protected under applicable legislation. We strive to provide transparent, objective, accessible, and inclusive selection processes, where every individual has the opportunity to develop their talent in a diverse, respectful, and equality-focused environment. **Requirements:** --------------- **Mandatory:** * Prior experience in Customer Service Departments and telephone customer service. * Competencies: Customer orientation, empathy, assertiveness, active listening, teamwork, planning and organization, commitment, agility, and problem-solving ability. * Proficiency in computer tools. **Desirable:** * Experience working in insurance companies, preferably in Legal Defense Insurance companies. * Accustomed to handling high workloads and performing under pressure. * Advanced level of English, both spoken and written.