Job Summary: You will advise and negotiate with customers to manage their debt, resolve questions, and provide information on its status—passionately and with a results-oriented approach. Key Responsibilities: 1. Contacting customers for debt management and advisory services. 2. Negotiating payments and resolving debt-related questions. 3. We seek a "killer" mindset in customer service, ambition, and energy. **Who Are We?** Founded 16 years ago by Stanford alumni, Bravo has become a leading player in the financial landscape, offering credit solutions to overleveraged consumers facing financial hardship. We operate in six diverse countries: Mexico, Colombia, Spain, Italy, Portugal, and Brazil. Our journey is defined by an unwavering commitment to empowering people to repay their debts and regain financial freedom. Our dedication to excellence and hard work has driven sustained double-digit growth over the past decade, positioning us as industry leaders. As of 2023, we manage over €600 million in customer debt, providing individuals with the guidance they need to repay debt effectively. We continue setting ambitious goals for the future—aiming to grow more than threefold over the next five years by expanding our current markets and entering new geographies. Bravo is proud to have earned support from award-winning investors who share our belief in debt technology solutions. These include GPF Capital (https://gpf\-partners.com), Cercano Capital (investment arm of the Paul Allen Estate), and Achieve (). **Your Day-to-Day Responsibilities:** * Contact customers to manage their debt. * Advise customers on actions they can take to resolve their debt. * Negotiate payment with the objective of achieving full debt recovery. * Resolve questions and provide information on debt status. **What We’re Looking For:** * Passion for customer service and helping customers resolve their situation. * Strong communication, persuasion, and objection-handling skills. * Organization, planning, and consistency in follow-up. * Prior experience of 2\-3 years in collections, debt recovery, or customer service is preferred. We seek someone with a *killer* mindset in customer service: ambitious, energetic, and fully results-driven—a person unafraid of the phone, who enjoys contacting many customers daily and excels at convincing, negotiating, and retaining. **What We Offer:** * Our working hours are Monday to Friday, 9:00–18:00, and we are located in one of Madrid’s best neighborhoods (Velázquez Street), allowing you to enjoy everything the area has to offer (shops, cafés, restaurants, bars, etc.). * You’ll be eligible for great benefits, including access to Wellhub, immediate salary payout via Payflow, and discounts with our partner companies in food, training, shopping, and more. * You’ll enjoy our young, multicultural, and dynamic workplace environment—where you can learn and grow professionally. You’ll also receive specialized training covering everything you need for this role, and we’d love for you to join all our activities—from famous afterworks and football teams to office parties and events—or even help launch your own!
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
