Client Advisor - Madrid Ortega

Description

Summary: Maison Valentino seeks a Client Advisor to master client relationships, deliver couture service, and guide clients across brand categories. Highlights: 1. Grow in a reality where business and creativity meet 2. Deliver the Valentino Couture Service in an impeccable way 3. Contribute with unique attributes, nurturing a culture of inclusivity **Location:**Madrid, ES **ID:** 12199 A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open\-minded community. Maison Valentino believes in a colleague\-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care. Position: **Client Advisor \- Madrid Ortega** **Key Responsibilities** : **Brand Experience:** * Master the Client Journey to create strong long term client relationships. * Clientele and proactive engagement with existing and potential * Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell). * Aware of CRM targets and actively engages in all actions to reach them * Implements personalized reach\-out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframe * Consistently captures client data and takes notes of all qualitative information * Knows their portfolio of customers, and the VVICs and VICs they handle * Consistently works to achieve given sales, KPIs and CRM targets **Styling:** * Strive to discover your clients and their every need, and to guide them across all categories of the brand. * Familiar with current fashion and in season trends to curate looks * Develop strong product and fit knowledge via company trainings, tools and in store employee fit sessions. * Prepare for client appointments, including researching client preferences, organizing merchandise, and creating a welcoming environment. * Stay informed about new arrivals, seasonal trends, and special events within the store. **Merchandise and Visuals:** * Assist with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints) * Ensure product maintenance, replenishment on the floor * Know the warehouse stock of all categories to ensure re\-stock shelves and maximize sales. * Partner with the team to ensure seamless day\-to\-day store operations and uphold presentation standards. * Liaise with the Visual team to follow display guidelines; verifies and reports all relevant information to store management. **Requirements** : * Exceptional clientele, customer relationship building skills * Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays. * Action oriented; drive for results * Problem\-solver * Must be a team player The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.