CUSTOMER SUPPORT ENGINEER

Description

Job Summary: We are seeking a proactive Customer Support Engineer with strong communication skills to manage incidents, train customers, and ensure technical service quality. Key Highlights: 1. Contact with customers worldwide 2. Being part of a leading and entrepreneurial team 3. Professional development and growth within a global project At EDIBON, an internationally leading Spanish company with over 45 years of experience in designing and manufacturing educational equipment for universities and centers of excellence worldwide, we are looking for: CUSTOMER SUPPORT ENGINEER With a broad international vision, from our headquarters in Móstoles we export approximately 98% of our production to customers in over 140 countries. The selected candidate will benefit from contact with customers worldwide and become part of a leading and entrepreneurial team. We seek proactive individuals with excellent communication skills and technical product understanding, who, with a determined attitude, wish to develop, grow, and be part of our growth project. Responsibilities * Handle and manage post\-delivery customer incidents and requests * Train/inform customers on equipment operation * Participate in equipment installations at the customer’s location and explain their operation * Ensure customer service quality and efficiently resolve technical incidents * Generate periodic reports on incidents, response times, and applied solutions * Ensure compliance with company\-defined quality standards and response time requirements * 100% on\-site position in Móstoles Requirements Technical education Advanced English is mandatory. A test will be administered. Minimum 2\-3 years of experience in similar roles (after\-sales, technical support) Excellent communication and customer interaction skills A solution\-oriented, curious, and organized individual, capable of working under pressure and focused on results Willingness to travel occasionally Benefits Flexible working hours. Early Friday dismissal. Banked hours scheme. Employee parking. Stable position (permanent contract) Flexible compensation and optional private health insurance. Join EDIBON as a CUSTOMER SUPPORT ENGINEER and contribute to global projects, advancing education and industry within an innovative and multicultural environment.