Field Service Engineer

Description

STILL, a multinational company of the KION Group with over 100 years of history, possesses extensive experience as a leading supplier of counterbalanced forklift trucks, order-picking platforms, and industrial tractors, as well as the most innovative intralogistics systems. With approximately 9,000 employees, 6 production plants, 14 branches in Germany, 21 subsidiaries abroad, and a global supplier network comprising 240 distributors worldwide, STILL enjoys international success today. Our corporate culture is guided by the shared KION Group values: integrity, collaboration, courage and excellence. As a technology innovation leader and pioneer in electric forklift trucks, we provide increasingly efficient solutions that meet our customers' needs. Would you like to play a key role in the ever-evolving material handling industry? The STILL team awaits you. About the company: STILL is a socially responsible company offering equal employment opportunities, promoting diversity and respect for differences within our organization. We do not tolerate any form of discrimination, harassment or aggression—verbal or physical, direct or indirect—against individuals or physical property. **We offer:** ============= We seek service-oriented, committed, dynamic, versatile individuals with ambition to grow professionally within the company. This is your opportunity to develop your career in a solid, internationally oriented technology company undergoing continuous expansion—where anything is possible. Are you ready to grow your career with us? **We offer:** * Compensation commensurate with value and aptitude. * Stable employment with a market-leading company. * Company vehicle. * Private health insurance. * You will join a pleasant work environment with a committed team, where our core values are integrity, collaboration, courage and excellence. **Tasks and Qualifications:** ============================= **Mission:** Perform assembly and maintenance of machinery, including preventive maintenance, corrective maintenance (service calls and repairs), safety inspections, commissioning, and handover of equipment to customers. Also provide technical and commercial advice to customers during technical support visits, identifying and communicating sales opportunities for services, spare parts, and new machines. **Key responsibilities and duties:** **Execution of Technical Service tasks** * Perform preventive maintenance applying the check\-lists established by KION for each machine model. * Respond to fault reports and carry out repairs, identifying deficiencies and notifying customers—either performing direct repairs or obtaining prior approval for a quotation. * Supply spare parts. Identify required spare parts on machines and manage their replenishment. * Conduct safety tests on machines in accordance with applicable legal technical requirements. * Assemble new machines, perform commissioning, and deliver machines to customers. * Prepare repair quotations and spare parts supply estimates in line with organizational guidelines. **Commercial customer support** * Advise customers on all matters related to their machines and services: technical issues, spare parts, recommended and necessary repairs, etc. * Proactively identify sales opportunities for services, spare parts, new machines, and upgrades for existing machines; inform customers and notify your Technical Advisor and/or Regional Manager. **Generation of Technical Service Reports (BM)** * Prepare reports in accordance with organizational guidelines regarding: daily submission, customer signature, classification of service type, identification of spare parts used, etc. **Management, custody, and care of assigned technical resources and materials** * Proper use and maintenance of: workshop vehicle, notebook, telephone, tools, equipment, spare parts inventory, and all other assigned materials. **Training, knowledge \& experience:** Intermediate or advanced vocational training (e.g., Mechatronics or similar) or at least one year’s experience in the sector as a Maintenance Technician / Repair Technician. Non-regulated training / Languages / Specific knowledge: * MS Office proficiency. * Occupational Health and Safety training for the metalworking industry (20 hours, in-person). * English – basic / intermediate level. **Competencies \& skills:** * Strong communication skills. * Ability to work autonomously. * Capacity for continuous learning and updating of technical knowledge. * Teamwork and coordination with other departments. * Responsibility and commitment to high-quality work.