Receptionist

Description

Job Summary: We are looking for a customer service–oriented individual to join our reception team, managing guests, reservations, and incidents in a dynamic environment. Key Highlights: 1. Join a close-knit and friendly team 2. Professional development and continuity in future seasons 3. A dynamic environment focused on customer service At **Hotel Gran Regente y Apartamentos**, located in the heart of Oviedo, we seek an individual passionate about and committed to customer service to join our reception team. If you enjoy interacting with people, seek a dynamic job, and value a positive work environment where you can share daily experiences with a close-knit team, this could be your opportunity. **What will your day-to-day responsibilities be?** * Welcome guests and manage check-in / check-out * Manage reservations and handle telephone/email inquiries * Resolve incidents and attend to guest requests * Provide information about hotel services and the city’s tourism offerings * Billing and charge control * Sale of additional services **What are we looking for in you?** * Prior experience in reception and/or training in tourism * English language proficiency (other languages are a plus) * Proactive attitude and customer orientation * Strong communication skills * Organizational ability and teamwork skills * Residence within the province **What do we offer you?** * Fixed-term intermittent contract (June to October) * Full-time schedule (40 hours per week) * Rotating shifts (morning, afternoon, and night) * Salary according to collective agreement * Possibility of continuity in future seasons and professional development * Integration into a stable and friendly team * An environment where you can develop your customer service skills **We especially value** Individuals with energy, empathy, and enthusiasm to become part of a team where every detail matters in shaping the guest experience. Interested candidates should send their CV to: gestion@hotelgranregente.com Job Type: Full-time, Fixed-term intermittent contract Contract Duration: 7 months Salary: €19,000.00–€22,000.00 per year Benefits: * Free parking * Uniform provided Experience: * Reception: 1 year (Preferred) Language: * English (Required) License/Certification: * Certification in hospitality and tourism (Preferred) Work Location: On-site