Summary: Party Houses Europe is seeking a proactive and highly organised freelance Customer Service & Admin professional to lead guest experience for large group accommodation bookings. Highlights: 1. Lead guest experience, combining customer service with administrative tasks. 2. Opportunity to guide guests from initial enquiry to booking completion. 3. Role involves maintaining accurate systems and records for smooth operations. **Company:** Party Houses Europe **Location:** Office (Barcelona) / Work from Home **Contract Type:** Self\-Employed Freelance **Hours:** Approx. 30 hours per week **Split:** 60% Customer Service / 40% Administration **About Party Houses** Party Houses specialises in large group accommodation across the UK, helping guests find and book unique venues for celebrations, group getaways, and special occasions. We pride ourselves on excellent customer support, clear communication, and smooth booking experiences. **Role Overview** We are looking for a proactive, friendly, and highly organised Customer Service \& Admin freelancer to lead our Guest Experience. This role combines guest communication via email and telephone with back\-end administrative tasks. You’ll play a key role in helping guests from initial enquiry through to booking, while keeping systems and records accurate and up to date. The position is as a freelancer so you would invoice us each month. **Key Responsibilities** **Customer Service (approx. 60%)** * Respond to customer enquiries via email and phone in a professional and friendly manner * Guide guests through property options and booking steps * Follow up on enquiries to help convert leads into bookings * Provide accurate information about properties, pricing, and policies * Resolve customer questions or minor issues efficiently * Liaise with venue owners and managers where needed * Maintain a high standard of communication and response times * Feedback calls to check how their stay was **Administration (approx. 40%)** * Update booking systems and internal records * Process booking details, confirmations, and documentation * Manage calendars, pricing and availability updates * Assist with invoicing and payment tracking (non\-accounting) * Monthly reports * Support operational tasks to ensure smooth day\-to\-day running **About You** * Native English a must * Strong customer service skills (hospitality or travel experience preferred) * Highly organised with good attention to detail * Comfortable handling multiple enquiries at once * Confident using email, spreadsheets, and booking/CRM systems * Self\-motivated and able to work independently * Calm and solutions\-focused when dealing with customers **Working Arrangement** * Self\-employed freelance position * Based in Barcelona * Approx. 30 hours per week (flexible scheduling agreed in advance) * Mixture of mainly office based with remote working * Expected availability during core business hours for customer enquiries. 12:00 – 18:00 * Paid via monthly invoice **What We’re Looking For** Someone reliable, proactive, and personable who enjoys helping customers while keeping operations organised behind the scenes. Job Types: Full\-time, Part\-time Pay: 2,200\.00€ per month Expected hours: 30 per week Application Question(s): * Aware is a freelance position Language: * English (Required) Work Location: Hybrid remote in 08015 Barcelona, Barcelona provincia