Customer Success Manager (Italian Market)

Description

Summary: You manage the client portfolio, handle onboarding, training, support and quality assurance, as well as CRM and administrative tasks. Highlights: 1. Client portfolio management 2. Onboarding and training 3. Strategic role RealAdvisor is one of the **leading digital platforms in the European real estate ecosystem**. Founded in Switzerland, we currently support over 5,000 real estate agencies and attract more than 10 million users annually across Europe. We are expanding rapidly across multiple markets with a clear mission: **to help real estate professionals grow through data, transparency, and intelligent technology.** At RealAdvisor, we value responsibility, autonomy, and impact. **Collaboration model** Ongoing freelance collaboration with: * Fixed monthly compensation * Variable component tied to retention and performance * Long-term perspective * Strategic role in the Italian market Ideal for professionals seeking stability, autonomy, and responsibility. **The role** Client portfolio management * Retention * Engagement * Increasing lifetime value Onboarding and training * Guiding agents in using the platform * Ensuring adoption and success Support and quality * Managing client requests * Collecting feedback * Optimizing processes CRM and administration * Updating data * Reporting * Coordination with Sales and Marketing **Requirements** * Experience in customer success or customer service * Strong customer orientation * Organizational skills * Familiarity with digital tools * Fluent Italian * Real estate experience is a plus **Benefits** * Full-time remote position. * Fixed + variable compensation with no upper limit * Structure designed to ensure balance between stability and performance