At Externa, we connect professionals like you with companies across different sectors and activities throughout the national territory. We take your needs into account, support you throughout the entire job search process, and help you access new employment opportunities. We handle recruitment, selection, hiring, and candidate placement quickly and efficiently for various areas such as logistics, transportation, delivery, distribution, food, metal, cleaning, hospitality, catering, industry, sales forces, etc. We understand the complexity of the current economic situation, so we want to make things easier for you and help with your regular expenses. From Externa Gestión Integral de Recursos Humanos, if you are an active employee at any company within our group, we invite you to register with Externa Club Benefits, where you can enjoy great offers and discounts on purchases and products available there. It is completely free and very easy to use—just provide your personal details and email address, confirm your account, and start saving! **Job description** We are seeking Call Center Agents for a major call center in Zaragoza. The selected candidate will make and/or receive customer service calls, manage incidents, and sell products/services. You will be required to record information in the company's CRM system and meet established quality and productivity targets**.** **Minimum mandatory experience** * 6 months of experience in customer service or telephone sales. * Strong oral and written communication skills in Spanish (other languages are a plus). * Ability to work under pressure and meet performance goals. **Education / mandatory requirements** * Compulsory Secondary Education (ESO) or equivalent. * Basic computer skills (Office, email, CRM). **Desirable qualifications** * Training in sales techniques or customer service. * Experience handling incidents, complaints, and inquiries. * Active listening and empathy. * Confidence when speaking and clear communication. * Ability to work under pressure and meet objectives. * Presenting products/services and supporting telephone sales. **We offer** · Competitive salary according to collective agreement. · Initial temporary work agency contract with real possibility of becoming a permanent employee. Job type: Full-time Experience: * Customer service: 1 year (Desirable) * Office software: 1 year (Desirable) Work location: On-site