Manufacturing Unit Leader

Description

Job Summary: BD is seeking a Field Service Engineer to deliver high-quality on-site technical support, maintenance, and commissioning of advanced medical technologies. Key Highlights: 1. Provide high-quality on-site technical support to end users. 2. Perform maintenance and commissioning of advanced medical technologies. 3. Build effective relationships with internal and external customers. **Job ID** R\-541556 **Date posted** 31 March 2026 **Job Description Summary** =========================== BD Medication Management Solutions is seeking a dedicated Field Service Engineer with strong technical skills to join our Global Customer Services team. In this key role, you will be responsible for delivering high-quality on-site technical support and service to end users or biomedical engineering teams at healthcare facilities. Your primary mission will be to perform maintenance and commissioning of our advanced medical technologies, including automated medication dispensing systems. This includes executing installations, corrective and preventive maintenance to ensure optimal performance, maximum reliability, and compliance with the Medical Device Regulation (MDR). **Job Description** =================== **Responsibilities:** ---------------------- * Deliver on-site or remote technical support and training, including installation, corrective and preventive maintenance, in accordance with established customer service-level agreements (SLAs). * Build effective relationships with customers, including end users and contacts across other technical areas (IT, biomedical engineering, department management, etc.). * Deliver exemplary customer service, escalate technical and satisfaction concerns as needed, and maintain ownership through resolution. * Build strong relationships with internal customers to support and foster commercial growth and operational efficiencies, while maintaining high levels of customer satisfaction. * Maintain accurate documentation, reports, and records in our customer service management systems, meeting KPIs and medical device regulatory requirements. * Efficiently manage short- and long-term planning within your assigned region, ensuring appropriate time utilization and proper calibration of all tools. * Build and maintain an efficient vehicle stock inventory. * Provide support for investigations related to customer complaints and any other issues that may arise. * Work with the GCS team leader during the evaluation process, setting goals and objectives to enable effective personal development. * Support revenue growth, cost savings, and operational efficiency while maintaining high customer satisfaction. * Support and provide constructive feedback to drive continuous improvement in service operations, maintaining focus on complaints. **Requirements** -------------- * Vocational training at intermediate or higher level in electronics, electromechanics, or related fields, OR equivalent professional experience. * Preferred: Engineering degree in electrical/electronic engineering or Higher Technical Degree in Electronics or Electrical Engineering. * Preferred: Demonstrable experience working in technical service within hospital and/or biomedical engineering environments. * Solid experience and knowledge in IT, including Windows operating systems, networking technologies, troubleshooting, and configuration. (CompTIA Network\+ certification desirable.) * Customer-focused approach with a proven track record of delivering high-quality service and repair in high-volume, high-pressure environments. * Strong interpersonal and professional skills, with the ability to communicate, promote, and sell service-related products and value propositions. * Valid driver’s license. Salary range for this position: EUR 45,000 \- 55,000 We are the **creators of what’s possible** BD is one of the world’s largest global medical technology companies. Advancing the world of health™ is our Purpose—and it’s not easy. It takes the imagination and passion of everyone—from design and engineering to manufacturing and marketing of our millions of MedTech products each year—to envision the impossible and find transformative solutions that turn dreams into possibilities. **Why join us?** BD is proud to have been certified as a Top Employer 2026 in Spain and Europe—reflecting our commitment to creating an exceptional workplace. A career at BD means learning and working alongside inspiring leaders and colleagues who are passionate and committed—fostering an inclusive culture centered on growth and recognition. You’ll have the opportunity to impact BD’s trajectory while leaving a meaningful legacy. Finding purpose in possibility isn’t simple. We need people who can see the bigger picture, who understand the human story behind everything we do. We welcome individuals with the imagination and energy to help us reinvent the future of health. At BD, you’ll discover a corporate culture where you can learn, grow, and thrive—and share in the satisfaction of being part of a team making the world a better place. Become a creator of what’s possible—with us! Click Apply if this describes you! Becton, Dickinson and Company is an equal opportunity and affirmative action employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic partnership or civil union status, family status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. For more information about BD, visit: https://bd.com/careers Required Skills Optional Skills . **Primary Work Location** ========================= ESP Zaragoza**Additional Locations** ======================== ESP Barcelona, ESP San Agustin del Guadalix**Work Shift** ============== At BD, we are strongly committed to investing in our associates—their well\-being and development, and in providing rewards and recognition opportunities that promote a performance\-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You. Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is determined by their experience, education, and skills, as well as the labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location. **Salary Range Information** €28,600\.00 \- €45,775\.00 EUR Annual