Customer Service with German (M/F)

Description

Job Summary: We are seeking a Customer Service representative with GERMAN (M/F) to respond to customer inquiries, coordinating solutions to issues and unforeseen events in the supply chain. Key Highlights: 1. Joining an innovative, dynamic, and purpose-driven team at Sesé 2. Real opportunities for professional growth and development 3. A high degree of autonomy within a collaborative team Description Sesé is the partner of companies seeking **comprehensive, digital, sustainable, innovative, and efficient supply chain solutions.** We firmly believe that absolute commitment to all our customers, collaborators, and employees; innovation in processes; and partnerships among companies and industries will drive the change needed by our sector, society, and the planet. **We are a team of over 15\.000 professionals across more than 15 countries**, striving daily to deliver the best service to our customers. Our values—especially commitment, trust, flexibility, passion, and responsibility—drive us. **What are we looking for?** We seek a **Customer Service representative with GERMAN (M/F)** to join our **Transport team** at our **corporate offices in Zaragoza**. On a day-to-day basis, you will be responsible for responding to customer information requests and solution requests regarding problems and unforeseen events, coordinating with various stakeholders involved in delivering high-quality service. **What will your responsibilities be?** * Monitor traffic operations for your branch, verifying and reporting on delivery status to customers (delays, schedule changes, etc.). * Ensure satisfactory resolution of incidents involving branch trucks, collaborating with suppliers, customers, colleagues, etc. * Request loading and unloading time windows for both company-owned and subcontracted vehicles of the branch. * Update travel-related information (time windows, orders, loads, trips) in the IT system and shared documents with branch colleagues. **What requirements must you meet?** * Minimum of 1 year’s experience performing similar duties. * Strong customer-oriented profile, with commercial skills and personalized service capabilities. * Knowledge of the automotive sector. * Languages: Spoken and written German at conversational level. * Proficiency in office tools: Excel, Word, Outlook, among others. **What do we value?** * Stress management capability. * High degree of autonomy. * Ability to work under pressure. **What do we offer?** * Join a globally present company where you’ll become part of an innovative, dynamic, and purpose-driven team. * Participation in an expanding project offering real opportunities for professional growth and development. * A key role in shaping the company’s growth, actively contributing to its success. * A high degree of autonomy within a collaborative, dynamic, and innovative team. * Access to exclusive social benefits as a Sesé employee: private health insurance, buffet cafeteria, discounts at over 400 brands, etc. * Flexible compensation plan tailored to your needs. * Well-being program. At Sesé, we seek people who share our passion and entrepreneurial spirit—individuals eager to contribute to the future transformation of the supply chain. Above all, we seek people with the right attitude. **Will you join us?**