Job Summary: We are looking for a professional to organize airport traffic, coordinate transfers, maximize services, and manage incidents efficiently while maintaining cost control and high-quality customer service. Key Highlights: 1. Airport transfer organization and optimization. 2. Incident management and communication with tour operators. 3. Focus on customer service and cost efficiency. **Description:** ---------------- ***Who are we?*** At **BDXperience**, a brand of **W2M**, the travel division of the **Iberostar Group**, we operate with a clear purpose: to deliver the best and most authentic travel experience, supported by committed, local, and destination-expert teams. As an inbound operator, we provide services in major holiday destinations, backed by a strong track record enabling deep knowledge of each location’s offerings and resources. This allows us to deliver agile responses and advantageous conditions for our clients at all times. Our proposition rests on three pillars: * *Technological innovation* * *Exclusive product* * *Sustainable commitment* These are our differentiating objectives, setting us apart in every experience we design. ***What will be your functions and responsibilities?*** Reporting directly to the **Airport Manager**, you will organize airport traffic in coordination with the office to maximize transfer services at the lowest possible cost. Your focus will be on corporate customer service and, above all, cost efficiency. You will maintain contact with clients—either end customers or representatives of tour operators represented by BDX—as well as handle transportation emergencies and resolve them promptly. * Corporate client assistance (tour operators represented by BDX) at the airport * End-customer assistance at the airport * Airport transfer organization and occupancy optimization * Management of delays and short-term reactive measures * Follow-up on possible post-travel incidents * Communication with tour operators **Requirements:** --------------- ***We’ll love you if you are...*** * A strong communicator (oral/written) and empathetic, able to understand customer needs and concerns. * Detail-oriented. * Capable of working under pressure, setting priorities, meeting deadlines, adopting a proactive and solution-oriented attitude, anticipating problems, and proposing solutions. * Dynamic, methodical, highly organized, and a team player who facilitates collaboration among colleagues. * Experienced in hotel guest assistance and excursion sales. * Advanced English; additional languages are valued. * **Mandatory: Start date in March.** ***If you also have...*** * Minimum 2 years’ experience in a similar role (DMC traffic + airport). * Knowledge and skills: * Familiarity with local areas and hotels. ***What do we offer?*** Being part of ***W2M·People*** has its advantages, because the wellbeing of our team is a top priority. Joining our project goes beyond just filling a position—it’s a personal growth and care experience. * We support your professional development through continuous training programs and internal mobility opportunities. * We optimize your finances via our flexible compensation program and agreements with financial institutions. * We want you to fully enjoy your free time with exclusive discounts on travel and hotel stays. * You and your loved ones matter to us: therefore, your birthday is a paid day off so you can celebrate it your way. We are seeking talent to further drive our destination operations. We are seeking talent to further drive our destination operations.