Position Summary: We are seeking a professional to organize airport traffic, coordinate transfers, maximize services, and ensure excellent customer service and cost efficiency. Key Highlights: 1. Airport transfer organization and optimization. 2. Customer assistance (corporate and end customers) and incident management. 3. Professional development and exclusive travel discounts. **Description:** ---------------- ***Who Are We?*** At **BDXperience**, the travel brand of **W2M**, the travel division of the **Iberostar Group**, we operate with a clear purpose: delivering the best and most authentic travel experience by relying on local, committed, close-knit, and destination-expert teams. As an inbound operator, we provide services in major leisure destinations, backed by a strong track record enabling us to deeply understand each location’s offerings and resources. This allows us to deliver swift responses and advantageous conditions for our clients at all times. Our proposition rests on three pillars: * *Technological innovation* * *Exclusive products* * *Sustainable commitment* These are our differentiating objectives—defining every experience we design. ***What Will Your Functions and Responsibilities Be?*** Reporting directly to the **Airport Manager**, you will organize airport traffic in coordination with the office to maximize transfer services at the lowest possible cost. Your focus will be on corporate customer service and, above all, cost efficiency. You will maintain contact with both end customers and representatives of tour operators represented by BDX, handle transport emergencies, and resolve them promptly. * Corporate customer assistance (tour operators represented by BDX) at the airport * End-customer assistance at the airport * Airport transfer organization and occupancy optimization * Delay management and short-term response handling * Follow-up on potential post-travel incidents * Communication with tour operators **Requirements:** --------------- ***We’ll Love You If You Are...*** * A strong communicator (oral/written) and empathetic, able to understand customers’ needs and concerns. * Detail-oriented. * Capable of working under pressure, setting priorities, meeting deadlines, adopting a proactive and solution-oriented attitude, anticipating problems, and proposing solutions. * Dynamic, methodical, highly organized, and skilled at teamwork, facilitating collaboration among colleagues. * Experienced in hotel guest assistance and excursion sales. * Advanced English proficiency; additional languages are valued. * **Mandatory: Start date in March.** ***If You Also Have...*** * Minimum 2 years’ experience in a similar role (DMC traffic + airport). * Knowledge and Skills: * Familiarity with local areas and hotels. ***What Do We Offer?*** Being part of ***W2M·People*** has its advantages, because our team’s wellbeing is a top priority. Joining our project goes beyond holding a position—it is a personal growth and care experience. * We support your professional development through continuous training programs and internal mobility opportunities. * We help optimize your finances via our flexible compensation program and agreements with financial institutions. * We want you to fully enjoy your free time with exclusive discounts on travel and hotel stays. * You—and your loved ones—matter to us: therefore, your birthday is a paid day off so you can celebrate it your way. We are looking for talent to further drive our destination operations. We are looking for talent to further drive our destination operations.