Minimum Requirements CFGM in Computer Science or equivalent · Knowledge of LAN/WAN networks · Knowledge of VoIP · Experience with WiFi networks (optimization of parameters such as frequency or channel switching, and differentiation between 5 GHz and 2.4 GHz networks) · Understanding of how DHCP and DNS work · Ability to configure a DMZ · Ability to distinguish between public and private IP addresses · Ability to interpret router LED status indicators · Manual configuration of TCP/IP parameters Description We are seeking a bilingual (Spanish and Catalan) Technical Helpdesk Teleoperator. Responsibilities: Handle customer calls and chats to resolve technical queries and incidents related to the network, using a ticketing system. We offer: · Permanent contract, long-term position · Work location: On-site for the first three weeks at our offices in Glòries · Flexible schedules and working hours Working Hours: Monday to Friday afternoons * 5:00 PM to 9:00 PM, 20 hours per week Position Type: Part-time, permanent contract Salary: €8,328.00–€13,325.00 per year Application Questions: * Do you speak Catalan at a native/advanced level? * What is your experience as a Teleoperator?