IT Coordinator

Description

**Position Summary** The Junior IT Coordinator provides day\-to\-day IT support to employees across Canet Estate and helps ensure the smooth operation of workplace technology. The role serves as the local point of contact for IT\-related issues, coordinating with external IT providers and supporting the implementation, maintenance, and use of IT systems and equipment. **Key Responsibilities** **IT Support** * Provide first\-line IT support to employees for hardware, software, device, and connectivity issues. * Assist users with Windows laptops, MacBooks, iPhones, Microsoft 365 applications, printers, scanners, smart TVs and other workplace technology. * Troubleshoot common technical issues and escalate more complex matters to external IT providers. * Follow up on support requests to ensure timely resolution. **Vendor and IT Coordination** * Act as the main point of contact for Jemix regarding day\-to\-day IT support and service requests. * Liaise with the London IT Department and provide updates on local IT matters and ongoing issues. * Coordinate with internet, Wi\-Fi, and mobile service providers to resolve service disruptions and connectivity issues. **Systems and Equipment** * Help monitor and support the systems used across Canet Estate. * Assist with setting up, configuring, and maintaining employee devices. * Support employee onboarding and offboarding by preparing equipment and user accounts. * Assist in monitoring property technology systems and report issues to the appropriate providers. **Asset Management** * Maintain an inventory of IT equipment, mobile devices, and accessories. * Track device allocation and support equipment replacements and upgrades. * Keep IT documentation and records up to date. **Project Team Support** * Support the implementation of new systems, software, and hardware. * Work with the Project Team and external providers on technology\-related projects. * Assist with testing and user adoption of new solutions. **Skills and Qualifications** * Experience in an IT support, helpdesk, or similar role, or relevant IT qualification. * Good working knowledge of both Windows and macOS operating systems. * Knowledge of SharePoint, Microsoft Teams, device management platforms, or ticketing systems. * Experience supporting iPhones, mobile devices, and workplace hardware. * Familiarity with Microsoft 365 applications and cloud\-based systems. * Understanding of networking, Wi\-Fi, and mobile devices. * Strong problem\-solving and troubleshooting skills. * Excellent communication and customer\-service skills. * Fluent English and good Spanish, both written and spoken. * Ability to work independently and manage multiple priorities. * Experience working with external IT providers and vendors. Job Type: Full\-time Pay: 2,200\.00€ \- 2,300\.00€ per month Work Location: In person