The selected candidate will be responsible for customer service, both in person and by telephone, ensuring a positive experience at all times. This includes efficient management of appointments, registration of vehicle arrivals, and coordination of deliveries for completed work. Responsibilities also include preparing detailed estimates and repair orders, as well as keeping customers informed about the progress of their vehicles. Close coordination with mechanics and workshop supervisors is expected to ensure optimal workflow. Additionally, the candidate will handle collections and billing, ensuring proper administration of payments. They will also manage supplier orders, maintaining efficient control over inventory and workshop requirements. **Professional experience:** 1 to 3 years of experience **Education:** Minimum vocational qualification in Administrative Management or equivalent. **Desirable qualifications:** * Prior customer service experience (ideally in the automotive industry). * Basic mechanical knowledge (an asset). * Proficiency in computer tools and workshop management software. * Excellent communication and organizational skills. * Ability to work effectively in a team and under pressure.