Developer Dynamics

Description

Job Summary: We are seeking a CRM Dynamics Developer specializing in Microsoft Dynamics 365 Customer Service and Copilot Service Workspace for Capgemini, contributing to the evolution of container-based integrations. Key Highlights: 1. Shape your career with freedom and support from a global community. 2. Extensive training offerings and access to learning platforms. 3. Be part of a continuously evolving center with professional opportunities. **CRM Dynamics Developer – Copilot Service Workspace** ------------------------------------------------------------ Choosing Capgemini means choosing a company where you’ll have the freedom to shape your career as you wish, where you’ll receive support and inspiration from a collaborative community of colleagues worldwide, and where you can reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable and inclusive world. We are seeking a CRM Dynamics Developer with hands-on experience in Microsoft Dynamics 365 Customer Service, focused on developing and integrating solutions within Copilot Service Workspace. The selected candidate will contribute to the evolution of our container-based integration layer, working on advanced customizations and channel integrations within Dynamics 365\. Key Responsibilities: Configure and customize Microsoft Dynamics 365 Customer Service solutions. Develop and maintain integrations within Copilot Service Workspace. Implement and configure the Channel Integration Framework (CIF) to embed and connect external applications. Develop frontend logic and custom behaviors using JavaScript / TypeScript. Work with the Microsoft APM SDK to enable application integration within the Dynamics environment. Ensure performance, usability, and maintainability of implemented solutions. Collaborate with backend and integration teams to ensure end-to-end functionality and seamless operation. Mandatory Requirements Demonstrable experience with: Microsoft Dynamics 365 Customer Service Practical experience with: Copilot Service Workspace Channel Integration Framework (CIF) Microsoft APM SDK Strong experience in: JavaScript development within Dynamics environments Ability to work with embedded/integrated applications within Dynamics (container-based approach). Preferred Qualifications Experience with TypeScript. Experience building custom UI integrations within Dynamics 365\. Knowledge of frontend architecture patterns in enterprise applications. Skills and Competencies Experience working in Agile environments (Scrum, Kanban). Familiarity with tools such as Jira. Strong analytical skills to align technical solutions with functional requirements. Ability to work autonomously in complex integration scenarios. Strong communication and collaboration skills. We welcome all applications. We offer an extensive training portfolio. Even if you don’t meet 100% of the preferred qualifications, we’d love to meet you. Holding a Disability Certificate is viewed positively. **What You’ll Love About Working Here?** ------------------------------------- We offer a comprehensive suite of Development and Work-Life Balance initiatives, including: Wellbeing HUB \- Includes policies and initiatives for physical health (Wellhub) and mental wellbeing. FlexAbroad: The possibility to work remotely from another country for up to 45 days. Flexible Compensation Plan (health insurance, transportation, training, meal card or food allowance, childcare…) Continuous learning: Access to Mylearning, Capgemini University, Digital Campuses, and Professional Communities. You’ll also have access to platforms such as Coursera, Udemy, and Pluralsight. Harvard Manager Mentor, Education First for language learning (English, French, German…) and more! Life and Accident Insurance **Why Capgemini?** ----------------------- Being part of our center involves not only performing a technical role on a specific project, but also taking responsibility for innovation, contribution, stepping outside your comfort zone, and actively pursuing growth by participating in the center’s daily evolution. The selected candidate will join a continuously evolving center offering significant professional opportunities in their area of interest, with multiple career development paths available (architecture, management, functional, development, etc.). Capgemini is a global leader in business and technology transformation powered by artificial intelligence, delivering tangible business value. We imagine the future of organizations—and make it real through AI, technology, and people. With a strong track record of nearly 60 years, we are a responsible and diverse group of 420\.000 professionals across more than 50 countries. We deliver end-to-end services and solutions leveraging deep industry expertise and a robust ecosystem of partners, supported by our capabilities in strategy, technology, design, engineering, and business operations. The Group reported global revenues of €22\.100 million in 2024\. **Make it real \|** **www.capgemini.com** **\#LI\-VR1**