Job Summary: We are seeking a professional to manage staff requests, generate reports, and analyze data to optimize resource planning within a telecare environment. Key Highlights: 1. Manages staff requests and optimizes resource allocation. 2. Creates monthly reports and analyzes data for planning. 3. Fosters a diverse and inclusive work environment. For 25 years, **Tunstall Televida** has developed technological solutions ensuring immediate assistance through its **Telecare Service** and the integration of **Health Telemonitoring**. Do you want to work for a company that envisions a world where people enjoy the freedom to live life to the fullest in the place of their choice? Then Tunstall is the right place for you. **What will your daily responsibilities be?** * Manage vacation requests, shift changes, breaks, leave applications, and public holidays—ensuring adequate staffing during peak demand periods and optimizing resource allocation. * Produce monthly reports and dashboards, presenting data clearly and effectively according to operational department requirements. * Analyze data to anticipate demand patterns and trends, adjusting planning as needed and proposing data-driven solutions (e.g., absenteeism, sick leave). * Maintain effective communication with operational teams and other departments to ensure resources align with company objectives. * Utilize management, planning, and data analysis systems and tools (timekeeping software and Excel). **What do we offer?** * A market-leading company in the telecare sector * Competitive salary of **24.262€** gross/year (14 payments) * Permanent contract * Full-time schedule, Monday to Friday * Free psychological, tax, legal, and coaching support services * Medical chat and video consultation services * Flexible compensation plan * **Offices located** in the **Madrid (Hortaleza area)** * Social assistance program… and much more **What are we looking for?** * University degree in Business Administration, Human Resources, Statistics, Economics, or related fields. * Minimum of 1 year’s experience in roles related to staff planning and management, especially in operational customer service management. * Strong analytical capability. * Experience with management and data analysis tools. * Advanced proficiency in Excel. * Prior experience in contact centers will be valued. **A bit more about us** Tunstall is a leading provider in the healthcare and assistive technology market. We are passionate about ensuring our teams reflect the brilliant and unique qualities of the individuals and communities we support. Our exceptional team of over 3,000 people delivers life-saving and life-changing technologies and services to millions of customers across 18 countries. At Tunstall, you’ll find a place where you’re valued and appreciated. We empower our people to demonstrate their full potential through teamwork, innovation, and leadership—by creating an environment where diversity and inclusion are championed. We demonstrate our commitment to diversity and inclusion at every step: from our open, fair, and transparent recruitment processes to the numerous professional development and growth opportunities we provide. Every person at Tunstall has a superpower: uniqueness. Join our mission and become part of our team—our One Tunstall team.